Frontier Communications

Laura P

Being a customer of Frontier's for over 5 years, I can say not having Internet over the weekend was a killer! Thank god we saved our DVD's for a rainy day. Needless to say Monday (today) the Frontier Tech, Daniel showed up, pouring down buckets of rain and fixed our issue. Actually was early and within 30 minutes had our Internet up and running. Thank you again

Ed D

Came by a few times when internet wasn't working (broken back up unit, some issue with outside box, router replacement), fixed it same day those times. Last issue however they needed to get up on pole so they said they put order in for raised platform car. Said they didn't know when they'd get it, Did not find out til later that they closed the original ticket as 'Fixed' so when the hell were they gonna fix it? 5 Days without internet so far When they were called again they had a new appointment date (2 days from call) and confirmed they had a aerial platform, clearly not for my issue; they had closed the ticket days before. My take away was they lied about needing to wait for this "bucket car" and were gonna be paid to do nothing. Lesson learned: DO NOT end a call without a confirmed appointment set up(they text you appointment details).

Jason Hauck

This is the single worst company I've ever dealt with in my entire life. That sounds like a typical exclamation when frustrated, but in this case it's true. Service was ordered a month ago not only did they never ship the router but they never even placed an order to connect the service. After two weeks of waiting for a technician and being told that we have to stay home and wait for them we still have nothing. Frontier has still not even turned the service on at the hub for our location. After multiple phone calls every day to customer support and technical support I'm told that they're doing what they can and it will be fixed in 24 to 48 hours and I need to wait. They can't understand why I'm frustrated.

Leslie Lange-Kennedy

Frontier's customer service is the worst I have ever experienced. Most recently, their home service technician failed to show for THREE scheduled appointments in a row. We took time off from work for the required four hours to be at the house, altogether 12 hours of waiting for the technician. We had received confirmation emails and texts before and on the scheduled date for service, but were not contacted when the technician did not show up. I had to sit on the phone for many minutes to contact a customer service person to reschedule each appointment, and still the technician did not show up for three scheduled visits. Disappointments: We took time off from work to be available for the scheduled appointments which is not easy to maneuver as professionals. Our service was to upgrade our Internet speed, so as a result we would have increased our monthly payment which I thought would have been an interest for Frontier to accomplish. One more comment. The Frontier customer service employees need to increase their knowledge and skills set with required employee customer service training so that they don't contradict each other with service info each time I speak to a different person. Finally, Frontier needs to evaluate why their service technicians are not able to meet the demands of their customer appointments.