CVS

Joya Cote-Rabieh

To whom it may concern, I have had an overwhelming problem with the breach of HIPPA at my local Redhill CVS. HIPAA Compliance is the process by which covered entities need to protect and secure a patient's healthcare data or Protected Health Information. I am currently 17 and I have been dealing with this issue since I was 14, when I became a customer of the Pharmacy at CVS. As someone with a prescription, I feel uncomfortable with the whole pharmacy line knowing I found the care I received to be less than satisfactory. Even if I didn't mind others' hearing, they simply shoulny be able to hear my personal information. When I went to give my personal information and my personal health information it seemed to be received in a careless and quite frankly annoyed tone. My information was often repeated back to me far too loud for others not to hear. On top of this breach of privacy, I often was told to wait 30-40 minutes even though I had an automatic refill on my prescription every three months and had a scheduled date to pick it up. After the unnecessary wait, my prescription would be yelled out with my name attached, alerting the pharmacy patients of my prescription, which is awkward and quite frankly bad customer service when confidentiality is supposed to be insured. I think a way to avoid this is to create forms to fill out to hand to the pharmacist, so there is no obnoxious reparative talk which disclosed personal information, and to have a number system, so when your prescription is ready they call your number rather than your, what should be, disclosed prescription.

Ben Wilson

Awful. The pharmacy refuses to answer calls. I need to have them send me my meds, so I’ve been calling every day for a week, and every time it’s the same: an endless symphony of grainy classical music interrupted every 30 seconds with automated advertisements meant to antagonize anyone with the nerve to call about their prescription medication. These people are absolutely incompetent.

Mark Haddix

Another covid casualty. Perpetually understaffed with the remaining people not really caring enough to try and do a decent job. The pharmacy has fallen from being professional to mediocre. Huge lines with unfilled prescription and an abundance of excuses. They don't answer to phone and leave prescription management to an automated system that is wrong 100 percent of the time. Like Walgreens, CVS seems willing to commit retail suicide through poor customer service and a staff that could care less. In our small community it would be nice if there was a local pharmacy with a pharmacy staff that was conscientious but those days are over. Like most things in live it is just easier to take business to the internet.

Peter Denisevich

Every time I go there I regret it. Chaos on the shelves -- marking on items does not match those on the shelf. Prices random. Staff ignorant.