Chase Bank

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If the customer service is bad in this branch the ATM service is worst. Machines are always a problem, it has happened to me twice. Went to cash out through the ATM since the line to see the tellers are always 30min wait, the Machines processed my request and at the end don't dispense my money, gime me a receipt indicating I got the money then I went to see one of the employees working there for help. Well they don't help anyone instead he just told me to call a number which I did with no luck of getting through. The first time this happened they even dare to tell me not to worry because I had more money in my account to withdraw from. One of the worst branches of CHASE!!

jay

Any chase bank has notarization service, here unexpectedly does not provide, only do the chase bank document notarization. Please manage your staff well. It's really hurting Chase's reputation.

Manuel Jr Lira

They only have two Tellers and they are very slow, yes I know the atm machines can almost anything, but they hold the checks Longer and you can't cash checks there.

Elva ren

Hi Elizabeth, I am a loyal customer with Chase for over 15 years since college, I’ve been having great experience with Chase and Chase has been the only personal and business bank so far. But today my personal banking experience in La Puente branch was very heart breaking and I even thought about switch all my account away from Chase. Here is my story, please spend some time to read it through. So I tried to wire my money last Friday (2/25) in one of the Chino Hills branch because I am buying a house I like a lot and try to beat all other offers, but the banker made a mistake so the wire didn’t go through. I went to Azusa chase branch today to solve it, banker Samuel Sun was very patient and he apologized to me about the other banker’s mistake and tried to help me out, and even wanted return the wire transfer fee since it wasn’t my mistake. But there was a system issue at Azusa branch and they couldn’t issue the wire. Samuel suggested to try the nearest La Puente or Walnut branch since it was almost 4 pm, and i really need this wire issued before the end of day today. I arrived La Puente branch before 4 pm and there was no line at all. When I entered the lobby and explained what i want to do, banker Ana L.Arguete (ID: 723909) responded very rudely that she said “we can’t help you here, you must go back to Chino Hills branch”. Then I asked her why the Azusa branch said they can help me without me going back to Chino Hills branch but due to system issue they couldn’t do it today. She responded, “then you just should go back to Azusa branch, why you come here, our system is down too and we can’t do it”. The whole time she was VERY rude and impatient, no sign of any customer service at all. (I suggest if you guys can check the surveillance video about how she works, it’s a very very bad example about Chase’ customer service that I never had before) Then I requested to see the manager on site, she responded, “manager is very busy and he doesn’t have time to see you”. I didn’t want to waste my time to argue so I just simply asked for manager’s information that i can reach out afterwards. She said, “no, i don’t have any contact information for you”. I exited the lobby and went to Walnut branch due to it’s close to 5 pm and Sophie Hao from Walnut branch helped me with my wire transfer there. The experience I had today from La Puente branch was an example of unprofessional, rude, impatient customer service. This totally ruin my day and only due to her attitude to Chase customer, and I don’t even know how many others out there had the same experience like I had. I am really appreciate all the hard work from Chase during this COVID 19 hard time. But people who can keep their job should have a good positive attitude about their customer service. Thank you for spending some time reading my experience today and hope you can have a wonderful rest of your week. Best