ATM (Wells Fargo Bank)

Sheila Semrou

Poor customer service; Called at 8 AM on 7-6-22 to report the inability to use the Wells Fargo App. The representative on the phone (Brenda) instructed me to try logging in on the WF website. When I was unable to do that after 3 attempts (with her on the phone) she told me that my internet must be down! She incorrectly assumed and I informed her that it appeared to me that the Wells Fargo Website was down! She checked further and found that was correct. Thank you for wasting my time and providing incorrect information.

Jeff H

If I could give a zero star I would. Lobby not open, forced to use car line. Never less than a 30 minute wait. Truly unbelievable. Back the next day. Same thing. Forced car line. 30 cars ahead of me. The worst bank .

Steven Kasinski

Always a long wait at the drive thru teller. I was second in line and it took 5 minutes for the driver a head of me to complete their transaction. I was only making a deposit and it still took several minutes and there were no other customers.

SabrinaB. TV

Google stated this location was closed. However due to covid changes, google hasn’t been the most accurate. I called this branch 4 times to see if someone could assist me with putting something in my safety deposit box. No answer each time, which is understandable as they may have been busy. I still went to This Wells Fargo location. I arrived at 11:20am. (12pm is closing time). I pulled on the door, it was locked with a sign in bold letters CLOSED TEMPORARILY. However, I seen people in the drive thru. My thought process was they are doing this because of Covid. I joined one of the lines to get information on how to access my box and to deposit some cash. After 40 minutes of patiently waiting, l explained my needs to the teller. The teller was pleasant and told me I can deposit the cash. But because it was after 12pm I would have to wait until Monday to access my box. I explained I had been waiting for about 40 minutes (We both had pleasant tones). She then stated she will have a manager talk to me to see if anything can be done. His name is Ryan. Ryan gets on the intercom, states the same thing the teller told me. I then asked, even if I was already here? (From here his tone was sounding like he was getting annoyed) He then proceeds to say, well you could have used the door bell to notify us that you were outside. I stated I didn’t know it was a door bell to use especially when it says CLOSED TEMPORARILY, did the sign on the door specify I could still get in? He rebutted and stated there is a number you could have called. Told him I called multiple times and there was no answers. He then says, well why wouldn’t you knock on the door? At that point I really wanted to go off especially with that being a manager! I did not expect for him to let me in but to inform me in a PROFESSIONAL MANNER that I have options to access my box, SO NEXT TIME IT WONT HAPPEN AGAIN! When I opened my safety deposit box i should have been told to me that I could have access even if the doors are LOCKED. It is your duty as an employee/manager to educate and inform customers. Not talk to them in a “YOU SHOULD’VE KNOWN” type of attitude. People like that are the worst to have as a manager. Which explains why there are a lot of horrible customer service reviews. All managers set the tone.Honestly getting fed up with Wells Fargo as a hole, they do not have the greatest history with employees anyway.