U-Haul of Rosemead

Greg V

Despite the negative reviews, I have had a great experience with this location. Gary was very helpful. I will pick up a 20’ truck tomorrow and update this review. This location is short on 26’ trucks.

Tony Tran

I am speechless. You need to check your equipment from top to toe. I rented the truck with the so call $10 " insurance". Checked out the truck and didn't bother to look the spot of tape residue and corner or their decal letter was off because I was checking for dent ding and damage. Returned the truck and they informed me I damaged their truck. Even if it was mine but I showed them I can just use the finger to clean it off. Staff told me they still need the new decal that was off on the corner. They wrote me off of $150 of damage as scratches and paint transfer to their truck. So next time if you check out a equipment from U-Haul, be sure have them sticker everything, I mean everything because they will make up a ridiculous issue to charge you.

Javier Serrato

I went to turn in the truck and the employees did not check in the truck and i got charged an extra day and fees. when I called the "manager" Mike, he rude, self-centered and said that he did not have any boss over him. He has poor customer service and his staff needs to be trained. Mike didn't want to give me his area manager's number to complain about him and his staff. Don't rent from this place.

Andrew Martin

Good luck trying to get someone on the phone here; it's like this place saves you money only because they don't actually hire enough people to work with the amount of customers the have everyday. The equipment is well maintained and the staff is help, but just way overworked.