Walnut Creek Chrysler Jeep Dodge Ram

Dave C

I live in Dublin so Stoneridge Dodge is my local dealership in Pleasanton (6 miles away). I had enough of their horrible service department, so I decided to try Walnut Creek Dodge (17 miles away). Wow what a difference. I dropped my Ram truck off the night before and received a 7:15 voicemail message from Charles. I called back at 7:45 and Charles actually answered the phone. He asked me detailed information about the problem and said they’d get started diagnosing the truck. Received a call back around noon with a detailed rundown of the problem, the needed fixes and price. Charles also asked me if I had a time, I needed the truck ready by. I told him I just needed a ride and would wait if needed. Charles made sure my truck was ready in time for the shuttle driver to pick me up before he went home. Now their shuttle only goes to San Ramon but I told Charles I would walk to San Ramon to get picked up and they did come and get me in San Ramon (thanks Starbucks). Everything was fixed, the price was reasonable, the communication was superb, the staff was friendly at pickup and they even washed my truck. Walnut Creek Dodge clearly understands the keys to great customer service such as actually answering the phone or returning messages in less than 30 minutes, clear communication (intake, updates, when ready, asking about a customers’ needs), respecting a customers’ time and showing that the customer bringing their business to the business is appreciated. Despite being almost 3 times the distance from my home, Walnut Creek Dodge has earned me as a new customer.

eric kullmann

I wish I had bought my Jeep from here. The service department is wonderful. They are always prompt and courteous. They went out of their way to fix a warranty issue while my jeep was there for routine maintenance. I have been to them 3 times since I bought my Jeep and it has been 5 stars every time. I have been driving and dealing with various dealerships for 35 years, I have even worked parts at one. This place is an exception to the stereotype of dealerships!

marissa garcia

What a great experience! It was fast, seamless & my 2 year old was able to sit with us through the whole thing so that should tell you a lot! We were helped by Damian Perez who made the experience amazing, I walked out with my dream car and couldn’t be happier. I would without a doubt recommend this dealership to my family and friends.

Kelly Rogers

A gracious Alberto and quick response by Giovanne upon arrival may have helped to win over my fiancè and I. We had only stopped to look and ended up walking away few hours later with our 1st baby together as a couple. Between the my fiancè and I, together we have a total of 10 children and just moved from Canada 4 days earlier. We needed another vehicle and stopped to only look (honest, I did 😉). All staff were responsive, ready to assist every way possible. The way we were assisted to make everything smooth and painless and by painless i am referring to our wallet lol Alberto went above and beyond to get us best deal possible. When he got an answer he didnt think was good enough he tried again. The staff also assisted in our fun little harmless prank we wanted to play on the kids and went along with it. At the end of the day.. we highly reccomend this establishment for their business. I usually don't believe in perfect scores as there is always room for improvement. Their warm welcoming, professional conduct, highest quality products, clean environment and friendly staff give them well deserved 5 stars!! They were not pushy car salesmen by any means and very understanding. The free wi-fi, bottled water, coffee and conversation while you wait made it a comfortable waiting experience. Very happy and very satisfied customers we have now established roots and driving around in style as well as comfort. The way they demonstrated that they're listening to our needs and wants. They're eagerness to assist make them without a doubt 5 Star! Thanks everyone!!! P.S. Kids didn't like our prank but I owed them one!!! 🤣 Really kids???? You thought Mom would actually just keep/steal a vehicle on a test drive?!? 🤣 Thanks for playing along everyone!! #sprinklesontop #jeepsociety #walnutcreekchryslerjeep #Alberto #Giovanne #AamjiwnaangDoonjibaa #5star #BestCustomerService