Sincere Home Décor

Luis Colom

they have stores in South San francisco but you have to travel to Oakland to their to get the products...not convenient.

David Nixon

Disappointing. I bought bathroom vanities earlier this year and that worked out fine. When I ordered more cabinets from them I had a disappointing experience. They didn't tell me until my contractor showed up to pick up that they didn't have all the pieces of my order. Instead of a cabinet with a drawer, they told me they had assembled - without asking me - one with a door that covers the entire face. Since I had no choice at this point I sent my contractor out again to pick it up. When I opened the packaging, I discovered that the cabinet was ready to take a drawer, but they had provided me with a door that covers the entire face. I was told I could remove the drawer panel. Still not sure why they added the drawer panel. I've paid my contractor for two trips to pick up, and now I have to pay him to remove a panel, something Sincere should have done. Sincere offered a credit so small that it wouldn't be worth my time to call in my credit card number, much less cover the extra work I have to pay my contractor to do.

Danny Tran

Helpful staff but there were some issues that are unacceptable for the price we paid. The drawings they made us to our dimensions did not fit properly. Our contractor had to do a bunch of modifications. Cabinets had scuff marks, unpainted areas and dents.

Kim Gordon

Wow where do I begin. It took me nearly a year after this traumatic experience to write this review. I don't think there are enough words allowed to go into detail on all the problems I had. My remodel was a complete nightmare thanks to Sincere Home Decor. TLDR: The materials had a variety of defects, including chipped wood, unpainted portions, and stained countertops. Wood panels were sent to us that didn’t match the rest of the cabinets. The countertop was installed improperly. Several pieces of the cabinet arrived months after our initial order. Sincere failed to provide the necessary customer service to resolve these issues and continually refused to accept any sort of responsibility for the issues we were having. Some details: 1) Their "free consultation" which resulted in them designing the layout of kitchen and ordering the parts to complete that design was done incorrectly, despite us providing them the exact details and dimensions of our space. This resulted in components not fitting well, doors scraping other doors, and missing pieces. It was awful and we ended up having to jury rig a bunch of things to make it work with the cabinets that we received. 2) The cabinets (Homecrest) were of extremely poor quality. I mean, just terrible. The color of the stain varied significantly from piece to piece, things were stained improperly where you could see the original wood underneath, gaps in the cabinets resulting in being able to see through them, doors not opening and closing properly, scrapes and chips everywhere, shelves being made of different materials (some were wood, some were MDF board). One of the cabinets we received wasn't even the right item, and they acted like they were doing us a favor by not charging us to ship the correct one, which took 6 weeks to arrive, delaying our project significantly. The fine print on their contracts states that even in situations where the materials are defective, YOU have to pay for replacements to be shipped. 3) The countertop installation was crooked and done unprofessionally. There were blemishes in the countertop that were not just due to the material (think grey and white countertop with a orange blemishes). 4) The customer service received was awful. During this entire process, we had to constantly ask for updates. It took Sincere an average of 2-3 days every time there was an issue to hear back from Homecrest as they claimed they did not have a phone number of anyone at that company to call. It took a similar amount of time when Sincere’s upper management needed to be involved, indicating to us that they did not take our situation seriously or treat it with any urgency. We spent an average of 30 minutes a day during this entire process chasing after Sincere with phone calls and emails and trying to be made whole by our purchase. As a result, we spent countless hours on the phone with or emailing Sincere, even more hours being stressed out about this entire process, resulting in what was supposed to be a three-week job taking three months. Completion of our kitchen was delayed by months as a direct result of Sincere’s negligence and Homecrest’s faulty product. (FYI the people we mainly worked with there were Mario, Anna, and Daniel.) Please, for the sake of your sanity, shop elsewhere.