Apple Stonestown

Category: Electronics store

Address: 3251 20th Ave, San Francisco, CA 94132, USA

Phone: +14155712780

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Gordon Low Jr

Jun 8, 2022

My wife's iPhone would not unlock. She went to this store and Dexter helped her Quickly and was very patient with her. She told me he should get a Gold Star for his help. She was very Happy. Thank you Dexter!

Amir Goodarzi

Jun 5, 2022

My wife came into this store in person and got an appointment to have her iPhone screen fixed, when we showed up to the appointment the lady tells us that oh sorry we don’t have the parts for this phone you have to go to another store. Why would you make an appointment if your store doesn’t have the parts?! So disorganized and unprofessional.

Nina Rossi

Mar 27, 2022

One of my camera lenses on my phone is cracked. Per Apple support it would cost $109 to repair & I could either do it here or at Best Buy. I opted for Best Buy originally because it was closer to my home. When I went in they didn’t have the material in stock so they advised me to go to an Apple Store. I came in for my appointment & was told that they advised me to get the entire back of my phone replaced for $600. They told me they saw the camera repair option in their system for $109 but for whatever reason they could not ring me up for that option. The only option they were offering was the $600 option. I was advised by Ash the “leader” that I should go to a 3rd party repair shop. I told him Apple support sent me here & he told me they were wrong to do that & he didn’t know why they would do that?! Anyways seemed to me like a bait & switch. I had time to hear the other workers there encouraging people who came in for repairs just to get an upgrade. Absolutely a terrible experience & I don’t recommend anyone to waste their time there.

Ana Chavoso

Jan 14, 2022

Staffs were really amazing! They all welcomed me with smiles & friendly gesture. My iPhone was not working & I had a technician who assisted me. Wow! It was just one click, my iPhone is working excellently. This guy is by the name of Zach. Before I left, he checked everything if my iPhone is working well & no more problems. Thanks to this store. Eversince I came to this store, they never failed me in their services. Kudos to you guys!!!

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Questions & Answers

I had a very positive experience yesterday with an employee (technician) in the Genius Bar. I'd like to write to the manager to let him/her know about my experience. How do I do so?

Jeffrey Zable | Jul 5, 2022
Rick Blankenship (das Prinze Arier) | Jul 5, 2022

Like it matters...it's Apple, they all share a brain.

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Can I make an appointment to bring my disabled iPhone in to be fixed?

Larry Allen | Sep 3, 2021
Maria Ho | Sep 3, 2021

Yes, you can make an appointment. They will evaluate the problem and hopefully can the issue. It depends on the problem.

There is a parking lot in the store?

Dulce Enciso | Sep 4, 2019
ku Man | Sep 4, 2019

The store is inside Stonestown shopping mall for which there are both outside parking lots and covered parking structure.

Can I make a shopping appointment

Mary Noviegarloqui | Jul 5, 2022
Ricky Yosef P Situmorang | Jul 5, 2022

Yes you can for sure

Will the Apple Store still replace the battery on my iPhone 6s ?

M Gordo (mgordo) | Apr 6, 2022
Ravindra Sewak | Apr 6, 2022

No way! They will sell you a new iPhone 13 Max Pro instead

Do I need an appointment for change the phone battery?

Luz Andino | Mar 7, 2022
Taiseer Assana | Mar 7, 2022

It's good to have an appointment so you don't need to wait.

can I make an appointment at the apple store in stones town on 10/19 21?

Samuel Ellison | Nov 7, 2021
Ten Overton | Nov 7, 2021

Yup

How can I make an appointment on apple store?

Joey T | Oct 8, 2021
Emmie Alcantara | May 6, 2022

How can I make appt to Apple store?

Can I buy a physical Apple Gift card that value $2000?

IsaacZ | Oct 8, 2021
Paul Vescera | Oct 8, 2021

Possibly. Call the store to find out.

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Do you carry the Hermès model with 1 tour and deployment buckle in the tan color?

A Google User | Sep 3, 2021
Calvin Henderson | Sep 3, 2021

I am not sure I don't work there you need to contact the Apple Store directly I hope you find what you were looking for

Do I want to purchase an iPhone? My first one ever so I’ll need help selecting and how to operate phone.

Felice Frnandez | Sep 3, 2021
Calvin Henderson | Sep 3, 2021

When we went to purchase the iPhone at Stonestown it was very pleasurable note trying to upsell or anything like that although there were a lot of people waiting you had to make an appointment but still very pleasurable

I’m a new iPhone owner. Can I get help in how to use the phone? Did not purchase there.

Felice Frnandez | Sep 3, 2021
Calvin Henderson | Sep 3, 2021

Personally if you go to the any iPhone dealer they should help you no matter what

How can I make appointments to in store for my iPhone exchange

sam thai Tran | Sep 3, 2021
Albert Chan | Sep 3, 2021

Go on apple.com and you can set an appointment online to meet one of the service person in store

Hello How I can bay unlocked IPhone 12?Thanks

igor samokishchuk | Sep 3, 2021
Albert Chan | Sep 3, 2021

Dont think you can buy an unlocked iPhone 12 at all

Hi how can I change my appointment from tomorrow to coming Saturday?

Tiffany Ma | Sep 3, 2021
Durand Garcia | Sep 3, 2021

can you go on line to the apple website and send them a message. Or call the Stonestown store and ask.

If I wanna trade in my phone, do I need to make an appointment?

shumin li | Sep 3, 2021
Michael Liu | Sep 3, 2021

I don't think so. Appointments are only needed for the genius bar. But you should call them to confirm.

hello, we would like to go to the stonetown store to buy a computer, do we need an apptmt ?

Victor Ibarra | Sep 3, 2021
perry brewer | Sep 3, 2021

If you know what you want you can order on line ahead and they will have it waiting for you for pick up. Or you can just go down there and they will escort so many in at a time. A third option is to have it postmated to your door.

Are you currently open?

john donadini | Sep 3, 2020
Slappy Chappy | Sep 3, 2020

They are only open for curbside pickup of online orders and tech support by appointment.

is store open to replace batteries?

Alan Fleming | Sep 3, 2020
Francisco Gonzalez | Sep 3, 2020

They say it's open until 7

I need to make an appointment on sunday febr 9

Licia Selleri | Sep 3, 2020
Tic Shooter | Sep 3, 2020

So, make it.......?

do you guys still sell airpods?

Maria Bandayrel | Sep 4, 2019
Daniel Golinski | Sep 4, 2019

Yes, Apple stores still carry AirPods.

Does this store repair Iphone?

ken Yu | Sep 4, 2019
Jeff Cheng | Sep 4, 2019

If your iPhone is still under warranty, it is possible to get a replacement free of charge at the Apple store. (My landlord has done this in the past, and it does not matter where you purchased your phone) However, to answer your question more completely, yes, they do, but prices may not be the most competitive, and it may actually be cheaper to get another phone, depending on the cost.

can I pay in PayPal?

Zahava Dahan | Sep 4, 2019
demi daral | Sep 4, 2019

Sorry, please call their customer service for details.

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pendrive iflash is sold here

Dung Chau | Sep 4, 2019
Robert Dang | Sep 4, 2019

I am not sure, call them to see if they have it,

can i make an appointment

Ted Holman | Sep 4, 2019
Penelope Chan | Sep 4, 2019

Yes. you can make an appointment with a sales person.

can I get my iphone7+ battery replaced at the store?

Donna Onodera | Sep 4, 2019
Penelope Chan | Sep 4, 2019

Yes you can get your iphone7+ battery replaced at the store.

Are you guys open the day after Christmas

Jordan Fernandez | Sep 4, 2019
Joshua Ng | Sep 4, 2019

I believe they are

when do I make an instore appointment?

P chen | Sep 4, 2019
Richi Jennings | Sep 4, 2019

Whenever you want. I'm pretty sure the website is available 99% of the time

how to make appoinments?

Tony Wong | Sep 4, 2019
Matthew Earnest | Sep 4, 2019

Call 800-MY-APPLE, to schedule an appointment with the in-store genius bar (repairs) or visit the store in person to schedule for a later date. Sometimes, they'll even have a cancellation or no-show if you're lucky. Meaning they'll take you in-person, on the spot.

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Do I need to book an appointment with the genius bar if I am purchasing a new computer and need info transferred from my old one?

therese quinlan | Sep 4, 2019
Atul Ashok | Sep 4, 2019

No, but once you purchase the new laptop there, it'll take them at least a day or two to complete the data transfer for you.

hours open on weekdays?

Will Lutwick | Sep 4, 2018
Evanston Balce | Sep 4, 2018

10am to 9pm

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May I have an appointment to fix my laptop for icloud is full?

Gregory Leung | Sep 4, 2018
Ilan Erenstein | Sep 4, 2018

Coming right up.

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I have I phone 7 my camera this morning is taking pictures but the screen is black what is the problem?

Sofia Tsatsaronis | Sep 4, 2018
Antonio Mankini | Sep 4, 2018

Go to the Apple store too find out.

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My Iphone 6 Plus is disabled , I did 10 time a wrong password! and I do not know it in Itune. Can you reactive it by keeping the data? Can you do that in the shop? Thank you Emma

Emmanuelle Richard | Sep 4, 2018
Richi Jennings | Sep 4, 2018

volunteer Local Guides aren't able to answer your question here, sorry. Your best bet is to contact the organisation directly.

how do i make an appointment

Diana Landau | Sep 4, 2018
Richi Jennings | Sep 4, 2018

Go to the website linked from this Google Maps listing

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How do I make an online appointment for the Genius Bar at stones town

Rose Edmunds | Sep 4, 2018
Richi Jennings | Sep 4, 2018

Click the link in the Google Maps listing

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Does the Stonestown store have the new less expensive iPads in stock?

R Wagner | Sep 4, 2018
Richi Jennings | Sep 4, 2018

volunteer Local Guides aren't able to answer your question here, sorry. Your best bet is to contact the organisation directly.

I use Intuit Turbotax to prepare my income tax return. To use Turbotax Need to upgrade - El Capitan. Currently I have MacBook Air, Mac OS X Yosemite (13 inch early 2014) Version 10.10.5 Processor 1.4 GHz Intel Core i5 Memory 4 GB 1600 MHz DDR3

Chuck McDougald | Sep 4, 2018
Richi Jennings | Sep 4, 2018

volunteer Local Guides aren't able to answer your question here, sorry. Your best bet is to contact the organisation directly.

My iPhone, Macbook and 27" desktop on Safari are refusing to go beyond opening mail and opening each file. When I click on any tab within a file, Safari says "Can't Find Server". This started in the past week. What is going on, how to fix?

John Wade | Sep 4, 2018
Richi Jennings | Sep 4, 2018

volunteer Local Guides aren't able to answer your question here, sorry. Your best bet is to contact the organisation directly.

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I need to transition from iPhone 5 to iPhone 8 but i don't know how to "back up" what I want to roll over onto new phone. Can I make an appointment at Apple Store?

Delia McGrath | Sep 4, 2018
Richi Jennings | Sep 4, 2018

volunteer Local Guides aren't able to answer your question here, sorry. Your best bet is to contact the organisation directly.

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Id like to buy an iMac and i am an educator. I see that there is a deduction...What is my deduction and what do I have to show as proof as a teacher?

Catherine Carlson | Sep 4, 2018
Atul Ashok | Sep 4, 2018

It used to be 10%, unsure if it's changed since then. A school ID should suffice.

I buy the 12.9" new ipad ,i have old ipad air ,i need transfer my old ipad date to new ipad .you can help me?

Xiao Wang | Sep 4, 2018
Ilan Erenstein | Sep 4, 2018

Probably you need to talk to the folks at the Genius bar

do you change iphone batteries?

jens ole Jensen | Sep 4, 2018
Ilan Erenstein | Sep 4, 2018

I would guess yes but you'd have to call the store to make sure.

MacBook 2015 keeps crashing Since the upgrade gotten crabby Suggestions?

SACFC | Sep 4, 2018
Ilan Erenstein | Sep 4, 2018

Make an appointment at the Genius bar.

How do I make an appt at the genius?

Judith Presley | Sep 4, 2018
Ilan Erenstein | Sep 4, 2018

Call the store number.

Are you gonna be closed tomorrow

Breezy | Sep 4, 2018
Eneyda Leon | Sep 4, 2018

Probably it's gonna be closed. In the website said Closed With Holiday Hours.

How much the iPhone 6

Daisy Cook’s | Sep 4, 2017
Ilan Erenstein | Sep 4, 2018

As of this writing 6s is $549 and 6s Plus is $649

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