Dualtone Muffler Brake and Alignment

John Quiles

Very happy with Dual Tone. Greg was very helpful and has great customer service. I will definitely take my car here next time I need servicing. Thank you!

Ashley Harris

I called Dualtone looking to get the shocks replaced on my motor home. I spoke to the manger Greg on the phone. He was very personable, friendly, and funny and although I was always told to be careful of those type of people, I felt very comfortable leaving my RV in there hands. After I picked up my RV from Dualtone I noticed there was a rattling sound coming from the shocks. I called Greg and he told me to bring it in so they could look at it so I did. When I arrived he kept saying “This is why we don’t work on these, this is why we didn’t want to do it.” His comments made me feel very uneasy. Why say all these things after I paid almost 1k for service. Why do the work at all then? Hours went by and I got no call or update from anyone and it was 30 mins before closing. So I called Greg and he told me they checked the shocks and everything was good and that I could pick up my RV after closing. His friendly personality was somewhat gone, he said he had a “trying day”, and deep down my intuition was telling me that they did not even look at my RV. So I picked up my RV which had the same mileage and the same rattling sound. This was very upsetting. The next day I brought it to another repair shop and turns out one of the shocks were in fact very loose and had to be tightened. Wow! I drove away and guess what no more rattling sound. I tried giving Greg a call to discuss the poor service I received but did not get a call back so here I am letting you all know about my terrible experience at Dualtone. Beware! I ALSO WANT TO ADD!! I also had dualtone inspect my brakes. They charged me $95 because they said the rear axle had to be removed to in order inspect the brakes. I expressed concern about a recent full brake job I had received elsewhere and wanted them to look over it before I left for my travels. I was told by Greg that my brakes were GOOD and that they made a slight adjustment to loosen up my emergency brake connection. Turns out that was not the case. I ended up paying for another inspection somewhere else and they discovered that the axle/rear differential had zero fluid in it, my brakes shoes were put on backwards, and my e brake was adjusted way too tightly. I also forgot to mention that when I left there I noticed my tires looked a little deflated. I checked the tire pressure and all were dangerously low, one of them was down to 8lbs. What the hell! They didn’t even check the tire pressure after “working on it”. Dualtone really put my life and the life of others in jeopardy. I definitely do not recommend this place.

Cassandra Barrett

I was referred to Dualtone by my usual car mechanic for my 2012 Dodge Journey. I spoke with Greg who was incredibly kind and explained everything that needed to be done to my vehicle. I gave the okay for $400 of work, and when I picked her up they didn't end up using one of the parts and my total was about $200. I had a great experience!

kevin carlin

This place is awesome! Rhyan is a great guy and extremely helpful! Was able to fix my Muffler/exhaust on my 05 F-150 5.4L and now it sounds better than than it ever did. highly recommended!