Off Broadway Shoe Warehouse

Lady Mersephone

The store manager working 03/19/2022 was rude and absolutely awful..the store is short staffed and with a manager like that it is easy to see why. She was rude and distant to store associates who are simply asking for help. She also liked to yell and them for no apparent reason. The manager Let a pregnant woman and her husband wait for 20 minutes because the associate needed help ringing up an item and the manager knowingly disregarded the associate. They decided to let her fend for themselves and continue checking out people who were behind them in line, including myself.. I left the store before they were even rung up!Seemed other customers were having issues as well, the manager left her associates out to dry. They were all trying their best, but their manager was failing them. Corporate should look into this.

Britt Dobbs

I spent over $354 on shoes myself and my children last night I had a great experience with the young lady at the register she gave great service through and through. I came back today to exchange the exact same shoes for bigger sizes and was told I owed 10 more dollars for the shoes. Which I found odd because it was the exact same shoes. At this point I’m calm cool collected I just wanted to know why I rarely shop there. My mother & sister go all the time and she highly recommend them, and we all use my mothers rewards. So they called the manager Rebecca her attitude is terrible she kept saying I wanted a “refund” and all I wanted to do was exchange my sons shoes for a bigger size. She insisted that I was trying to get money, she also said I was being “angry “ and all I did was ask a question. If a store has a policy I would happily fo whatever is needed it was the way she said it. The cashier that asked for help was crying because of how bad the manger was speaking to me the manager Rebecca told the employee if she can’t handle retail she needs to work some where else. And told her she can work the floor and someone else can cashier. No apology nothing this lady is apologizing and crying and I immediately told her I wasn’t mad at her and that it was her manager doing a poor job. She tried calling security on me saying that I needed to leave her store. I’ve never seen anything like it my life. I feel bad for the employees that’s a hostile work environment. And a poor example of what customer service should be.

Christian Gutierrez

I went in this afternoon to look for shoes for my godchildren. When I went to the cash register, the cashier was extremely rude. I asked if the shoes I had chosen qualify for a bogo sale promotion she said no in a rude tone…… when I asked if there were any coupons she muttered under her breath and I couldn’t hear her so I asked her to repeat and she said “o don’t know what’s on the website” sometimes it’s not what you say but more so how you say it …. Terrible customer service. While I was looking for a coupon online she walked away for a good chunk of time doing something else.. when she came back I payed full price for shoes and left as soon as possible. Will not be returning. Disappointed in general.

Becky Verner

They have a great selection of shoes. The staff has always been helpful and professional. I enjoy looking around sometimes but at least half the time I'll always leave with a pair of shoes.. The only con about this place is the prices. I know that their prices are a little higher than other shoe stores.