PODS Moving & Storage

CJ L

0 STARS!! Avoid this company at all costs!! Used this company for a military move across the country in May2022, and they provided with incorrect weight tickets. Was assured by a "customer advocacy specialist" that my issue about the weight tickets would be resolved by them, and that I would be compensated for this (military moves get reimbursed based on the amount of weight the service member moved). I have emailed, called, and had no response since July 8th, 2022 (completed the move ~ May 15th) on any updates. Every time I call customer service, I eventually get transferred to someone's voicemail and no response or reply by ANYONE at the company. Poor communication, and would not recommend/use this company again.

Kiman Edwards

They gave me dates for drop off and pick up over the phone. I called twice to confirm my dates for drop off and pick up. But they made their own plans. Scheduling wrong dates other than what we agreed upon and then telling me i had to pick new days thay were 2 weeks away from the original date. 10 outta 10 would not recommend.

Donn Ritchie

The good news—our belongings eventually were delivered to a city 50 minutes away. My initial discussions on the phone with a representative were fine. We booked the service about 2 months before our move. After the Pod was delivered, filled, and picked up, I saw the delivery city was changed (I knew from the start that they wouldn’t deliver to my destination, but they changed it to a city over 1.5 hours away). I called Pods up to discuss this change with them, but they said it couldn’t be changed, that there was only one city in Colorado that would accept my delivery. I asked to speak with another representative, who told me the same thing. I asked to speak with a third representative, and he said that the other two were mistaken, and they it could be delivered to my requested destination. He then asked when I would like it delivered. I told him I thought it was already on the way, as we needed it delivered ASAP. He said no, it would be kept in California until we told him we wanted it shipped. As the shipping was the whole reason we used Pods, I told him to send it right away. Two weeks later I looked back at the Pods site and saw it was still in California. I called Pods again, and was told it would be shipped out right away and should be there within 7 days. I looked a week later and saw it was still in California. I called again and was told it wouldn’t ship out for another 5 days, and then would take another week to arrive. Five days later I called back to see if it indeed would be shipped out and was told it had arrived in Colorado earlier that week. The person I spoke to saw on my order that I had been told it wouldn’t arrive for another week, and had no idea why I was told it was not being shipped until later. I’ve spoken to others who have been happy with Pods. Maybe I was simply unlucky, but having repeatedly been told incorrect information by Pod associates, I would never use them again. The company needs to do a better job of organizing and training their agents.

Don P

A friend of mine used PODS and recommended them highly, so, when we needed to move cross across the country, decided to check them out. The rep that helped us was wonderful. She even offered advice on how to structure our moving plan. Throughout the process I contacted her several times to check the status of our POD and each time she was able to assure us that everything was ok. For us, PODS made an overwhelmingly difficult task easy to do and pleasant.