Address: 1945 W Foxwood Dr, Raymore, MO 64083, USA
Phone: +18163487736
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Jesse Dixon
Dont trust your jewerly to be left at kays . You will never see it again . They took my jewelry and they have yet to locate my peice. I have been a long time customer with kays, who have made no attempts to fix The problem. I have talked to corporate on several ocations. They have yet to fix the problem . Dont trust kays with your jewerly.
Ted Maciejewski
I took my gold bar necklace in to be repaired . Kays took the steps to process the repair. March 2021 . April 2022, still waiting for kays to find my necklace or fix the problem . I have been in contact with corporate Monthly, they keep passing the problem to someone else . Don't take your jewelry to Kay's unless you don't want to see it again.
Daisy Eme
I walked into the store about 10 minutes ago and after one of the associates walked past me 3 separate times she finally said “so sorry about your wait.” Nothing like, hi how are you, welcome, please look around while we finish up with our other customers. Just ignoring the fact that I’m standing here for 10 minutes before even acknowledging my presence. There are 3 associates in the store right now. I guess that’s the difference between customer service in Overland Park, KS and Raymore, MO. Oh my goodness, ANOTHER associate walked right past me, looked me in the eyes and did NOT acknowledge me. WOW. So glad the commission off all the jewelry my husband got for me went to the ladies at the Overland Park Kay Jewelers. You’re probably wondering, why are you in the Raymore Missouri Kay Jewelers if it’s so horrible? Great question. I had to get gas and groceries at Sam’s and Kay is in the same parking lot; I’m due for an inspection on my wedding ring and thought, I’m here, this is convenient. Ha! I won’t even come back here for an inspection. Some friendly consumer advice… Window shop in Raymore (they will not earn your commission), PURCHASE at OAK PARK MALL.
Crystal Thayer
They only reason they get a 3 star instead of a 1 is because there are multiple workers inside that are courteous and professional and I have had great service with them in the past! I wish I knew their names to give them the credit they deserve. However, I had a big issue yesterday (2/3/21) that I feel needs to be corrected! My fiancé wasn't feeling well but he told me to go ahead and pick up my ring I dropped off for repair. I thought I was going to be in and out! Nope! I walk in- no hello, hi, we will be with you, absolutely NO acknowledgment whatsoever! A guy was talking to a customer about vacation opportunities and a female was talking to a couple. I get they are helping people but in all the years I've worked customer service, you still give an acknowledgment! I've always been taught to ask- what brings you in today? It would've been a 5 minute- I'm here to pick up my ring. All they have to do is get the ring, sign and I go! But no- 25 mins later STILL no acknowledgement that I was there except the woman's eyes staring at me as if I'm planning to try to steal something! After 30 mins of no acknowledgement and my fiancé texting he needs to get home, I finally had to walk out without my ring. Now I have to find time to go back and try again! Absolutely ridiculous!
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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