Dr. Kenneth Shephard MD - Kendall

beautiful world

This doctor used to have great reviews, but I see this is changing dramatically. I have been with dr Sheppard for years, but the staff is getting WORSE. Long waits, not easy that you get your call answered. I still go wirh him because he is very knowleadeable and professional. All of my experiences with him were great until last year where he didnt have enough time for me. I will try again this year and post an update. This year my experience was better, he actually dedicated time to me and staff was very nice this time.

Miguel M

Super rude front desk person, glasses, curly hair older woman. She must hate her job and life.

Renee Knights

Mom my goes here and the office front desk staff are horrible. They hang up on you and barely answer your calls. The doctor is unbelievably hard to reach if you develop an issue without an appointment. I do not recommend going here.

Natalie Dopico

HORRIBLE!! PLEASE AVOID!! I saw this doctor for 4 months and it was a terrible mistake. It was the first time I'd seen an endocrinologist so I wasn't sure what to expect. I am hoping sharing what I've learned and gone through will help someone else avoid my mistakes. Sheppard refused to diagnose me, told me that the thyroid is difficult to diagnose. My new doctor confirms that this is not true and that a simple ultrasound would have helped diagnose me (doctor never did one). Doctor would ask me to come in every 3 weeks just so he could look at me (if he was available, half the time I would see a different doctor at the last second because Sheppard was unavailable) and then send me home again with no new information about what was happening to me. There were a number of issues with the medication I was prescribed as well. Blood tests are not run in office, instead you have to go to a different facility to do blood work. On top of all this the office staff is TERRIBLE and I don't say that lightly. Working with the public is hard but the office staff here genuinely does NOT care about doing their job. There is always a long wait to speak to someone and most of the time they just transfer you to someone who is unavailable. They have never responded to any voicemail I have ever left, I just call back later in the week. When I was finally leaving the practice I called multiple times over a period of 2 weeks trying to get my file faxed over to my new doctor. Unanswered voicemails, being passed around from one person to another, being told they would process my request but it would take 48 hours (plus a charge of $1 per page = close to $40) only for to call back after the 48 hours had passed and go through this process all over again because the person I spoke to did nothing about it. In the end I never got my patient file from these people. AVOID!! I DON"T WANT ANYONE ELSE TO DEAL WITH THIS NIGHTMARE