Howard's Appliance TV & Mattress

Daisy Georgine

Update... I'm not posting for the sympathy as much as letting others know so they could make informed decisions on where to shop. Naturally, results may vary. I could just have been lucky enough to have both items give out at the same time and then have 2 flukes delivered. Here's my story. Initially, I believed I received good service. They salesman did his homework and helped me out, even offered me a cold water when I arrived. But then the delivery nightmare began. I was not given a choice or a phone number for delivery. I had to sit around 3 separate days waiting for the delivery (once was over 8 hours). The first time, they didn't show. The second time, they had the fridge; but didn't have the stove. The third time, the connected the stove wrong and (when I used it) set off the carbon monoxide alarm. Scared the pup and scared me. Now i have a massive headache from breathing the CO. Had to turn off the A/C and open up the house for an hour to make it shut off. If I didn't have a CO detector, we could both be dead right now. The delivery guy told me it would be 2 hours to cool the fridge. So after 8 hours, it was still warm, I called the store. I was then told it would be 12 hours. The next morning, it was still warm. I was advised to unplug it for 30 seconds and then turn the fan up to full speed and set the temp at the highest. Still no love. I called the store again and he said "what do you want ME to do about it?". Nothing, apparently. I guess I'll call back tomorrow. For my "inconvenience", I was sent a $150 gift card to their store. Now how does that help me? I have to go spend more money to save money! The refrigerator doesn't work. The freezer is fine, but the refrigerator is only, not warm. I was offered to upgrade it, at my cost, of course. The stove may or may not work fine, but was installed improperly. To be fair, both items were either a floor model or a scratch and dent. But, to be fair, both should work properly and be installed correctly. Even though the store manager was kind in working with me, I've decided to return both items and get a refund.

Ashley Corona

Walked in the day after Easter looking for a new mattress for my room. Thanks to Anthony Ebert we were able to find the one that I found comfortable on. Very helpful, friendly, made you feel like you are apart of the family, and great listener as to help me figure out the type of mattress that was best for me. Took two weeks I believe to come in and was delivered today so far love it. :)

Andrew Barajas

Ordered a refrigerator and customer service was okay. Lost order, slow return calls, and wrong delivery address had me worried. But after some initial concerns the delivery went smooth. The two delivery men were clean, friendly, and professional. They definitely sealed the deal n a positive way and gave them a deserved tip.

Joseph Price

Although we had to wait nearly 5 months for the refrigerator we wanted to be made, it was worth the wait! On the day of delivery, we received our merchandise within the 3 hour time window given, and the team was courteous and professional. We had a few questions for our sales rep after the delivery was completed, and they were answered quickly and to our complete satisfaction. This wasn't our first time to purchase appliances from Howard's, and it definitely will not be the last!!!