U-Haul Moving & Storage of Murrieta

Justin F

I drove across country over 2,000 miles after reserving a unit weeks ago, only to find someone had already rented my unit and the same size wasn't available. The customer service associate only stated that 80% of reservations don't show up and so basically it was normal they have a shady fake reservation system. I also saw a ton of rent late notices on units, so people's comments here that the manager takes them off autopay to stack them with fees seems legitimate. The other thing to note was that it was not a lower level employee mistake that caused my situation. The boss did it intentionally. If you can't get good customer service before the sale, there's no way I can expect it after I paid. Avoid this place. They should have given me an upgrade for my troubles and instead blamed no shows. I would have been happy to pay for the unit early if I hadn't been told it would be reserved.

Jake State

My man Humi was an amazing employee. Made the experience very SMOOTH and EASY. Very Kind man and workers overall.

Rahshea Cardiff

I have to give this Murrietta Uhaul Team mad props and a big Thank you! After initially having a challenging experience with a Sacramento Uhaul location, as we initiated our move, this Murrietta team sure balanced out that experience, if not tipped the scales for me to consider Uhaul again in the future. The leaders and teams running your locations MATTER and they MAKE THE DIFFERENCE! I had a very seamless experience scheduling the delivery and pickup of our Uboxes. Every phone call delivered great customer service and communication, and then the sprinkles and cherry on top is the one and only Miss Kelsey, who delivered and picked up our boxes! Kelsey is an exceptional member of your team, and I hope this is known! Her care, attention to detail, and precision with which she does her work is fantastic! Keep rocking it out Kelsey! Thank you so much!

C. Jade Santiago

A lady DANIELLE was trading the girl who answered my call. I was incredibly patient after waiting on hold 11 mins before trying to get the reservation together. I needed a truck and to tow a car and the new employee apparently had no training before answering so Danielle need to be there also. Which was fine. 14 minutes into the reservation and after a 3 employee, a manager said the cat need to be on a car lift not the toe dolly.. I agreed and requested to know if the truck was even available the day I needed it. The new girl transferred me and I agreed to insurance ON BOTH after danielle explained that both were the truck and the dolly I asked to get to point where I know if the truck is available before I have to go through all this with another location. She put me on a brief hold and a 4th employee got on the phone I asked to conclude my reservation and they hung up on me. Now I do have to wait on hold and go through this again. California to N.Y. with tow and insurance is about $6000 sale. This location needs training in every aspect of customer service