Rubidoux Mortuary

Dawn

We had a family member pass this year and used Rubidoux Mortuary services for cremation. The ashes were supposed to be sent with the death certificate to my father because it was his brother. First issue is they did not inform us when the ashes were sent, which resulted in the ashes sitting at the post office for almost 3 months. They did not even put our contact information on the delivery which the postoffice said was not normal, especially for something that important, and is why the postoffice was unable to contact us. The package needed to be signed for and unfortunately my father being an essential worker is not home during delivery hours during the week, so nothing was done until I finally had to investigate. Next they gave us a death certificate that didn't even give us a cause of death, it said "pending". I told the woman before I even wanted to pay for it that I didn't want to because it was still under investigation. I told her I'd get it after, but she assured me that the only way to get the certificate was through them and that the death certificate would have the cause of death. Of course, that did not happen and we got a freaking "pending death". And then when I called about the death certificate I was told we'd receive the amended copy in the mail within 10 days. 20 days later nothing. We have been very patient in the services because the death happened during Covid-19 and the ashes were literally being sent coast to coast on top of the investigation was still ongoing for cause of death, but they messed up and it feels like such a disrespect to our family. We don't feel taken care of at all by these services.

Pankaj Vaidya

worst client