Panera Bread

Shawn Dixon

I've given up on Panera as a result of my experiences with the Southgate location. The food, service, and quality have all diminished. I've stayed away for more than a year before deciding to give the Southgate location one more chance. Today I returned to order a half Napa chicken salad sandwich and a cup of broccoli-cheddar soup. I am not a fan of the lettuce and tomato, and will pull them off the sandwich. What I revealed was half a grape, and a few sparce slivers of chicken. So all that I could taste while eating was dry bread. When just looking at the sandwich, I was basically paying for 2 slices of tomato and a lot of lettuce that I didn't care for. In addition, the soup was tepid; barely room temperature. This experience cost $13.62 after tax. I tipped $3, bringing to total to $16.62 -- for a take out order. I regret giving Panera another chance. I won't be back.

Cheryl Gauthier

The customer service aspect needs a bit of help. In my email I received, I was told to wait by the Rapid Pick-Up shelf. After being ignored by staff for 10 minutes, I figured I'd hop in line even though it said my order was ready about 20 minutes ago. I told them I had an order and after asking for my name twice it was finally given to me. The food is good, I just wish the employees were more attentive.

Candice M. Green

The food was delicious, as always. However, it certainly was not worth the 40-minute wait. I ordered a salad. Once I received my salad, it took another 10 minutes to gather the to go box, plastic ware, butter, and dressing. They had a full staff, but everyone seemed disorganized. It will be a long time before I try them again. I might try another location, though!

Natasha J.

Good service. Usually quick. Lots and lots of indoor seating! Pretty standard Panera. The parking lot is a pain to get in and out of and is packed most of the time. But again, great Panera.