Palm Desert Cyclery

Josh Bartlett

I wish I knew the name of the associate that helped me as he was FANTASTIC. I walked in with a vague idea of what I was looking for and he very effectively walked me through all the options that would meet my desires. He presented a range of options, both from the perspective of intent and price. He helped me find exactly the right bike for my budget and desires and then helped me do a test ride. I was sold immediately!The service was exceptional, the expertise of the staff was exceptional, and the bike was handed over to me in exceptional condition - I was able to do a 10 mile ride that same night!

Darin Furry

Great bike shop! Bought my bike from them and had friendly, attentive service. All the employees seem very happy to work there a good sign and it's reflected in their service. I had a repair issue with my bike and they had it fixed within a few hours. good communication too.

Jeff Oberman

VERY UNHELPFUL. I went in to Palm Desert Cyclery with a flat tire. Two guys were in the back. The younger one was rude and dismissive. He immediately told me they were a month behind, and they did not fix my type of bike (which is a two wheel, semi-recumbent - regular gears, brakes, etc. - nothing irregular about it). When I said I only needed a flat tire replaced, he told me that would not take a month, but (without checking) that they do not carry tubes for that size tire. (It was the back wheel, which is a standard size.) I pushed back a bit on the tube size, and then he told me they could not fit my bike on their stand (It is not a three-wheel; it has fit on other standard stands without problems) and could not take off the tire. I offered to pick up the bike, or flip it over for them so they could easily remove the (easy latch) back wheel and if I could leave the bike and pick it up in a few days. He declined, saying that would be the same as them fixing it. He gave me absolutely no suggestions - just no, no, no. He clearly did not want to help me. The older guy there was not rude, but also confirmed they could not do the work. After I asked him, he gave me a few other names. One of them was closed. Another (which as I recall he told me about) only does work by appointments. Eventually I found Palm Desert Bike n Brews. They were awesome! Despite being a much smaller shop, they had (not surprisingly) the (standard) tube I needed. Even though they were approaching close time, Joe offered to fix it on the spot. My bike was tied up and half-hanging out of my trunk. He also offered to take the wheel off and replace the tire without me having to untie the bike and wrestle it out of my trunk and then back in after. Their mechanic was also great and had absolutely no concerns about working on my bike. As a surprising bonus, they had a small bar in the back of the room and I had a beer while I waited! The whole team at Palm Desert Bike n Brews was great - nice, engaging, and helpful! They have my business forever, and I highly recommend them - especially over Palm Desert Cyclery.

James Brownyard

I have been a customer at Palm Desert Cyclery for more than 10 years. They have always been free with information, and continue to educate my friends and I. I have purchased new bikes there, and I have brought in bikes for repair that I purchased used elsewhere. I have always been received courteously and respectfully. This goes both for the sales floor, as well as, the service department. This is the latest bike purchase, but far from the latest in-store visit.