AT&T Store

Chris C

When I arrived at this store, the only attendees were two younger people (likely 18 year olds). Both were on their phones watching TikTok videos, hardly attentive to my issue of having a broken phone I needed replaced. One told me I had to call (without a phone) and then kinda gave me the SOL "They're gonna be closed for the weekend and its Thursday evening" and went back to looking at her phone. I convinced her to just give me a new phone, and she gave me a Samsung Galaxy A25, she said was better then the previous phone I had, the Samsung Galaxy S8 Active. She was wrong, this phone is worse, and the CPU speed is much slower. It regularly takes multiple clicks to do something, applications and windows populate slowly. Its an ok store, next time I'll go somewhere not staffed with kids, and who care about their jobs.

Barbara Valentine

A long wait fir a specialist. Maybe AT &T should add more sales positions at the At&t stores. Better customer service, PLEASE

J G

I seldom write reviews but I must say that I truly could not have asked for better service! I had come directly from a long and difficult shift at the hospital, exhausted (unshowered, even - so sorry!!), and needing to head out for my next overnight shift. Sophie and Manager Justin were absolutely kind, professional, patient and understanding! They addressed my urgent telecommunication issue by going above and beyond and by providing service that was incomparable. AT&T - promote these two employees and/or give them a raise and you will have me as a customer for life!

littlemissmissyy

The moment I walked in I was greeted by a rep named Wave. He was extremely helpful and answered all of my questions with care, concern, and patience. He was very knowledgeable about each of the products I was interested in, and had great recommendations for me! I happened to forget an item I purchased: my AirPods Pro. Store manager Erica was kind enough to do the due diligence to make sure I got my product in no time at all. AT&T has always been my preferred cell phone service and this experience further proves why you guys are the best! Thank you Wave, Erica, and AT&T for always having my back!! P.S. this was the store in Bishops Corner, West Hartford, CT.