Palm Desert Pet Hospital

Melissa Becerra

My friends dog collapsed, stopped eating and drinking. Every clinic said no to us except this one. I can't thank the entire staff enough. You all made today a smooth and peaceful passing for Sandy and her parents. Without this hospital Sandy would still be on the floor at the emergency clinic just waiting to be seen..... This hospital has everything ready before she arrived, brought her in immediately, and handled her with so much care. She is resting peacefully because of your amazing team, thank you all so so so much!

kascurto87

A bit pricier than my vet in LA, but it’s close to my condo so I don’t mind. Friendly staff and I didn’t have to wait long to see the doctor, which was nice because going to the vet with my cat is always stressful so the less wait the better :)

Will Colvin

I made my appointment to the Palm Desert Animal Hospital on Cook street in Palm Desert about a month before my appointment. My visit was for a international pet Travel Certificate because I was taking my Dog to Mexico for the summer. . I show up to the office on time , however , I forgot to bring the paperwork for my dogs latest vaccination record , so I suggested I could go back and get them while they could still leave Picco, my baby, in the Oder he should have been in and I would return or email them within 15 mins, the time it would take me to get them to the office. After 15 mins of arguing with the receptionist, she said my appointment had expired and if I wanted the certificate, I would have to leave my Picco there as a “Drop Off”, which means he will be there all day and would actually be the last dog the Vet would see. Picco was there from 10:00 AM to past closing approximately 5:30. They told me I should have been at my appoint 15 minutes earlier like the text had instructed. At the end of the day they re-examine the text to find there was nothing that indicated I should be there 15 mins early. I asked to see the manager, but she was too busy to take a minute to talk to me. In the end , for almost $300.00, my dog had to be held in a cage while he had one of the first appointments of the day. Also, the office accepted me sending the records via email like I had originally suggested . It’s a shame that there are such few veterinarians that we are left with such poor management and customer service.

Carol Adney

I love this veterinary hospital, particularly Dr. Terry Hicks. I have been a client for 20 years, and they have helped 3 different dogs of mine. Dr. Hicks takes intense interest, time and attention to his pet/clients and owners. The staff are very helpful, return calls and are polite. They have taken caution with COVID, and still are providing excellent service as always.