Address: 505 Quince Orchard Rd, Gaithersburg, MD 20878, USA
Phone: +13019872250
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Zara Cheema
Since this is a 24 hour location, my family and went to grabs some drinks around 10 pm. While placing our order via drive-thru, the employee sounded very annoyed at every drink order I was trying to place. There were long pauses between orders. She spoke in a very rude tone with me. So I was just sitting there confused not sure if she could hear me. After pulling up to the window, my family and I instantly noticed the nasty attitude this employee had, the long sighs, continued eye rolls. She looked very upset to be there. We ordered 3 drinks, and when I finally received the last one. I realized it was wrong, drink was supposed to be iced not warmed. I instantly said wait this is wrong, and she quickly shut the window in my face and turned around. So then I continued to wait until She turned back around. When she did, she saw us and started to roll her eyes throwing her head back and forth, she opened the window and I said this is wrong it’s supposed to be iced. Handed her back the drink and she continued to roll her eyes at us taking deep breaths like I’ve wronged her in some way. I immediately asked for my wrong drink back because I was already so uncomfortable with her attitude and how rude she was being that I didn’t want her tampering or messing up my drink even more. I go to Starbucks all the time, travel a lot and go to many different locations, never have I ever been treated so poorly at one. This was the only 24 hr location close to me at the time and entire experience sucked. I was with my kid and he noticed everything too. Poor customer service, will not be returning here again.
Victoria Ford
I literally was just there. They made my drink wrong twice. And I was trying to fix it and the barista’s getting an attitude with me like really no customer service at all. Terrible customer service. I work at Starbucks and for them to be disrespectful is ridiculous don’t go to this location because they will have attitudes. Instead of trying to argue with me learn how to make drinks right.
Coffee Spill
I absolutely love this location! I accidentally placed the wrong order and Greg fixed it without any hesitation. This is what customer service should look like everywhere!
K20UCHIHA
Whoever took care of me made me feel incredible thank you so much. great service !!! and made things right ..
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Yes
Yes today at 3 on frapps
I think you should submit your question through the Starbucks website. I am confident a customer representative will be happy to help with your inquiry.
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