Scripps Memorial Hospital Encinitas Emergency Room

Robin Ryan

I came to Scripps emergency hospital this morning with Covid. I was immediately tended to and admitted into the emergency room. Not more than ten minutes I was put into a wheelchair and taken to a private room in emergency. I had blood drawn shortly for testing, I was given two breathing treatments, had an ekg, chest e ray all were reviewed by a team of doctors, nurses and respitory therapist. I was diagnosed and prescribed meds and was released in less than 4 hours. I am a 76 year old woman who is asthmatic with Covid. I felt safe and well cared for.and I highly recommend this hospital for emergency care. Well trained and professional and compassionate.

Olivia Santoni

I went to the Scripps ER after being seen at TRi-city in Oceanside and having an awful time…I have been seen in clinic for some numbness issues in my face but decided to go to the ER per my nurses advice when I was unable to speak, had uncontrollable shakes, and a horrible headache along with the other ongoing less concerning symptoms. The nurse wanted me to call 911 for possible stroke but I decided to drive. When I arrived at the ER the nurses triaged me and asked me “if you’re getting seen for this, why are you even here?” Unable to speak, I tried my best to explain In broken sentences that the inability to speak is new (and concerning???) After more condescending questions/statements, she told me I’d be seen as soon as a bed was ready. I saw two people go in ahead of me and kept waiting, after about 30 minutes and new patients being taken back I decided to leave as I didn’t feel they were taking it serious; obviously I wasn’t critical (which I feel blessed about). I ended up fainting once I got home but didn’t want to waste my time again. Will not be going back here, I’d rather take my chances at the tri-city.

West Coast

I was at this ER after a very serious slam on cement--an e-bike event. I ended up in ER a few times in the next few weeks. I believed at that time each of the professionals attempted to do their best in each situation. ER doctors have the widest variety of patients to handle. But, after what I have experienced since the e-bike event, allowing ER doctors to provide authorizations for specialists would greatly assist patients and the system in place. Most specialists and primary doctors are scheduling many months out, while many times a client needing a written referral or an immediate second opinion is the need after ER visits. Six weeks after initial bike event and two falls in the house later, I had additional worsening post concussion symptoms and getting timely appts with specialists beyond ridiculous. All ER patients with significant out-patient injuries or imminent symptoms that worsen need ER doctors to be able to write referrals or ER office where this specific step is completed within 48 hours. After many additional vicious circles of errors by insurance, finally , a non ER physician was supposedly in contact with the brain injury programs coordinators and specialist. Then, I spent an entire month--with referral paperwork going back and forth--a conflict in processes. I am thankful for my extreme pain tolerance. No way was I willing to cover up pain while all in systems limbo. My insurance changed Feb. 1--another Herculean feat accomplished--after dealing with additional serious employee errors from mid-Dec onward in regards to insurance. Now, 5 months later, I have discovered that the details one tells the triage nurse are included in the portal. Every time I entered ER, I provided clear and accurate specific detail that was permanently retained. But, a few details were not understood correctly since the head concussion impact on my speech and ability for my mouth to speak what I am thinking sometimes gets hindered. I am thankful to the ER doctors and all the specialty technicians who work with ER at the hospital and also all the ER support people. I now realize too late the issue that various medical offices and systems all have their own portals of information. Thus, all one's information is not easily accessible by all professional parties, as one goes to ERs or different doctors' offices. Doctors in ER didn't realize other specialists had asked me to temporarily, significantly increase my sodium in my diet in order to increase my low blood pressure. This increase in salt caused over 13 weeks of increased issues with severe unexplainable pain in my legs to the point where I could barely walk a few steps. There were other concerning issues--my post-concussive symptoms significantly increasing. On my own, I identified: my doubling sodium in my diet per doctor's instructions caused weeks of acute downhill in health; My immediately stopping the extra salt (on my own) made huge improvements. It took weeks, but, finally the fiery leg pain and also the weird other abnormal things are gone. Now I am back to dealing with plain post concussive symptoms. Thus, to be fair, I now know that details are saved and uploaded to patient portal. It just takes time for the practitioner' details to get there to the patient portal. I also now know--too late--- one must, must, must have printed copies of all doctor visits and notes in order to provide them to a stranger doctor (especially those in ER), since the sharing of information from portal to portal takes time. Overall, I staunchly believe the medical systems can be simplified--to work together. Then, having insurance processes work the simplified system. For a patient to try to identify the specific correct problem isn't easy--and start the process to implement a solution is not easy. Each of the subsystems have different processes--so one needs to know the correct step to each process and take all the steps correctly to finish one simple required task. Tenacity, fairness, and patience wins.

Roya Kotobi

I was visiting my uncle who is terminally ill at this hospital a few days ago. The ladies caring for him were absolutely the sweetest, kindest, and most compassionate people I have ever met in a hospital. A great big thank you to the nurses Grace and Karen and Natalie the patient assistant. Unfortunately, I don’t recall the name of the phlebotomist, but she was also an unbelievably caring and kind lady. Every time I have called the hospital, the operators are also wonderful. I only remember Michael, but I have spoken to a couple of other young men who were equally as kind. For a family going through such difficult times, such caring people make an immense difference. I encountered nothing but kindness and respect at this hospital. Even the gentleman cleaning the room, the person delivering the food, and the people I passed by in the hallways made me feel warmth and kindness. Absolutely amazing staff. Thank you for helping us through this extraordinarily difficult time.