&pizza - Gaithersburg

mama

Love coming to this location! The new staff is awesome and make the best pizzas. Especially, Gommy she is always pleasant and is always friendly and patient even during the busiest times. You can tell she takes pride in her work! Just refreshing to come across good customer service

Rafeed Ullah

Pizza is amazing in terms of quality and taste but there is no quality control. Since the pizza is not cooked in a pizza oven and instead of a conveyor oven the cook is not as even as some other pizzas. The staff have little sense of urgency and sometimes it feels like they will not ask for the next person in line unless you start announcing your order. The pizza often gets lukewarm by the time you get your pizza. Easy to reheat and keeps it's great taste however. Not much space to eat inside. Drinks are unique and taste great. Great vegan options! Also you can make custom pizzas like Subway which makes it fun and extra tasty.

Norman Bates

Shout out to the team and manager at this location. I have been in hospitality and food service for 25 years. I am fortunate enough to work at one of the most expensive restaurants in Washington DC. I am recognizing the manager because I was actually shocked at how well she handled the situation. During Covid, and especially since Covid restrictions have eased up, service at almost every restaurant and food service counter has been tremendously lacking, or awful- even at very high end places. It’s been so consistently poor everywhere that their service tonight was a nice surprise, enough for me to get on here and write a review. Tonight, Friday night, they accidentally mixed my pizzas up with a to-go order. The associates were obviously busy and perhaps training a new employee. The manager stepped in, very quickly, clearly and precisely identified the problem without unnecessary finger pointing or questioning, and immediately took perfect steps to fix and make up for the issue. Her assertiveness and respect was very professional- of a dying breed these days- and her crew was polite about it. I know it’s a simple thing, but it was unexpected and refreshing! Yes it took 20-30m for me to get out of there, but I left happy and I’ll be back. The pizza was great. Good job, y’all, thanks for reminding me that proper service and hospitality still exists

Lacie Rowe

Love this &pizza location. The store is always clean, and the staff is always so friendly. The food is tasty, too! A few weeks ago, I placed a pick-up order online, and when I got there, they were behind on orders. I stood there for probably 30-45 minutes with other people. Some people were rude about the situation and others were gracious. The staff never got upset with angry customers and stayed calm and friendly. I waited patiently for my order, and was given two coupons for future use. I tried to use one of the coupons earlier this week online, but I had issues with the checkout process. So I went to the store to make the purchase. The coupon was showing that I had already used it, even though the order hadn’t actually gone through online. The woman at the register was so a kind and understanding. She gave me the pizza for free to honor the coupon (which was for a free pizza). I highly recommend this restaurant. If you want delicious pizza made in a clean place by great people, this is the place for you.