Bowlero Bethesda

The Key

KUDOS to Mr. Malik for his professionalism and hospitality!!! Thank you Ms. Tiffany for your excellent service! My family's experience here was wonderful!!! Note, I would pass on the food due to the portion size and costs.

Jack Whelan

Had such a great time at this place with my friends!!! Great service. Great food. Awesome vibe. Staff were super friendly. Will definitely come here again!!

Dana Savage

It's a lot of fun but boy is it expensive. The food is also sub par and the staff have this habit of putting you very close to a group that is already bowling even when there are a ton of open lanes that would give more privacy. Overall I'd say it's worth going to (we will be going back) but they've got some kinks to iron out.

Erin Matticola

While Bowlero was a blast last evening, it wasn't due to the customer service or facilities, per say. We had fun because we were with family and friends, but we came up against a lot of rude and lacking customer service, in addition to malfunctioning lanes. We waited 2.5 hours for a lane. That was okay, as we hadn't had a reservation and it was a Saturday. What wasn't okay was how rude the staff was, and how unhelpful they were. From the moment we walked in to put ourselves on the wait list, a young gentlemen (college age) behind the counter was very rude to us. We asked how long it may take to get off the wait list and whether he thought there was hope we would ever get a lane by end of the evening. He shared that we likely won't get off the wait list because of how many folks are booking reservations. When we said, no problem, that's fine, we'll put ourselves on the list, we continued to ask how the pricing worked. He just pointed to the sign as if he couldn't be bothered with our questions. We proceeded to have a great time with the arcade for 2 hours or so. There were a few malfunctioning machines, but one glaring malfunction with a ball glitch, was promptly taken care of by the manager. After two hours, I happen to check back on the wait list to see how things had progressed, and found that my name had been recently crossed off as if I hadn't answered a call. I was never called. The rude gentleman behind the counter told me he called me, and had been told by someone (not sure whom) that I had left the facility. I looked at my phone and had zero missed calls. Turns out, he mistakenly called the wrong number. No apology from him. From there, they placed us at Lane 1 & 2, which didn't work - for 20 minutes we were left to our own devices, and told to just switch from Lane 2, which was having issues to Lane 1. But, were not told how to actually do that with the computer system - i/e changing names from one lane to the other. Meanwhile, we had 5 children who were trying to stay patient (if that's even a possible request for 4-9 year olds). While we were waiting for help, I tried to order food off the computer screen at the lane. It wasn't working. I flagged down a waitress to help. She took our order, which we then received 1 hour later. We eventually were moved to Lane 7/8 due to the tech difficulties at 1/2, and were greeted with another ordering screen that was blacked out and not working. Also, the bowling game computer up above us was not calculating strikes/spares up on screen. It would show a 0 for a Spare, for example. Finally the food arrived, and it was without napkins and water, which we had requested with our initial order over an hour before. There were two very nice people at the facility - the manager, and Charlene (sp?) at the bar. Besides that, very rude "I can't be bothered with you" staff. I kept wondering if the "baked in service charge" was what was making them so rude. They had nothing to lose with terrible service. For the price you pay at Bolero, I would expect SO MUCH MORE. It was a bummer to experience the rude staff and the tech glitches. Thank goodness being with friends and family is fun, or else we would have demanded all our money back (which we contemplated several times during the evening). I hope Bowlero can align with their mission statement as displayed on their website. The company is very far from what they strive to achieve.