Ventura Transit System

ADAM

Writing this I have been sitting waiting for my ride to take me home for one hour and fifteen minutes. I scheduled my transportation for 10:am with a return trip for 10:30. Driver shows up at 9:40 a get there at 9:50. I finish my appointment at 10:10. Call and they say my pick up isn't untill 11:00 to 11:30. Although I scheduled 10:30 and they won't provide alternative transportation. Got hung up on twice. Was supposed to receive a call back from supervisor about scheduling a different ride. Haven't heard anything. They are the only service available and have no accountability. Riders be warned.

Vincente Barrios

Driver of van 494 drives like a maniac. Cut me off and almost caused an accident. Should respect other drives on the road.

Shanaye

This company has TERRIBLE customer service. Their customer service representative, DESIREEE is NOT friendly trained as the description of the company says. She has no compassion or integrity what so ever! She spoke to me very derogatory and made it seem like it was my fault. She’s extremely combative My encounter with Smart Shuttle. I made online reservations, 6 weeks in advance for a ride to LAX & return also. Two & a half weeks before I changed my return flight date/ time. I immediately called Smart Shuttle to make the revisions! It was a simple phone call to which I provided them my new flight #, date and time. I asked for a confirmation of the phone call of the changes which I did receive an email! My ride to the airport, the driver Reggie was very knowledgeable, easy to talk to, compassionate, has integrity & great customer service! My flight left at 6a and i was picked up at 2:15a he was there on time, a little early! Returning from my trip I had no ride and called and Desiree was hostile and was so assuring that her system Was correct to show the old return flight time but for that day. I advised her of the email confirmation & that there must be a glitch in their system, she was combative, never apologized and was telling me i would have to wait you til 11:52p! (It was barely reaching 6p) she wanted to continue to get sassy and i asked how can we resolve this and she placed me on hold to say they couldn't do anything. I told her i was charged she said "no we only charged you for the pick up!" I asked her what would she do if this was her mother, sister or grandmother in my situation and advised her she should be more compassionate and have more integrity over the phone to someone who has written proof & is a customer instead of arguing me down as if I had something to lie about. Well the next morning I call asked for the manager Laura, who Desiree said she left a message to call me, she wasn't available so Alice, Lead Customer Rep. was told about the situation, said she will review the recordings and will properly train and reprimand Desiree as needed & advised she'll call me back in about 48hrs! Well it's now a month later, no call back from Laura or Alice! Don't waste your time or money. If so call call call them to make sure they have their information correct and their system is not inserting a wrong time other than the confirmation email you received!! I will drive myself or go through a more reputable company next time or pay to park my car while on vacation!! After digging on this company they are part of the BBB & their responses are completely UNPROFESSIONAL from the owner, also no integrity and it very much may just hire family members out of high school like Desiree!! This companies bread & Butter is Medi-Cal, taking seniors & the community to dialysis, doctor appts and ride homes after being hospitalized. very seldom do they drive to LAX! Even the Rams FootBall team has had multiple issues with this company. I have clients of theirs also and we compared drama stories. Who messes up a contract like that with professional athletes who travel all season long & have family members visiting?!! Laura (being a manger) allows her family members complimentary rides, who aren't "employees" last minute; then the family member decides to get picked up at their parking garage off Dawson. Ride share? let the driver drive you, don't do half the driving and inconvenience others by showing up 20minutes late & her niece was worried about her bf where he was going to sit. The dummies did not know which terminal you're even going to! A hot mess of a family & company all the way around! Reggie is the best, keep up the great work, I tip my hat off to you! OWNER: Bad news travels fast , I will make sure to give 1 star on every site possible!! I have nothing but bad to speak on all except for the driver Reggie

Barbara Harmon

This is a terrible taxi service. They were hired by my mother's insurance to take her to her doctor's appointment. They were 45 minutes late then took her to the wrong address and dumped her there. My 91 year old mother sat at the wrong place for 3 hours because Ventura Transit System never returned to do the right thing and take her to the correct place even though I called them many times. A Lyft driver was finally hired to pick her up. This company is untrustworthy and should be avoided.