American Airlines

Andy Arostegui

We've been here numerous times to this office. We have had the pleasure of being tended to by Carlos, who is always been and is very professional, very knowledgeable; and caring he is an asset to American Airlines with his dedicated touch of customer service.

Juan Sanchez

AA the factory of nightmares. I don’t think American staff ever read the reviews. Or they just don’t care anymore. It’s not a single one that has a good comment. Worst airline 8 hours delay and counting. How can this people manage to live knowing they are doing such a terrible job

I-R Gmail

I received very good service, fast and without waiting

Cynthia Hernandez

I came to ask about emotional support guidelines because I'm moving out of Miami. Carlos said I could fly with my dog with a cost of $125. Once I told him my dogs weigh he say he can't fly, only small dogs. And he didn't know any other information and crossed his hands and laid back and just told me to go to the website. That he didn't know anything about other restrictions and to call American Airlines Cargo to see if they can help me. Really disappointed that we can't travel with my emotional support dog.