Bike Masters

Oscar Polanco

I have been going to Bike Masters for repairs for many years. I have always left satisfied with the service provided. The current mechanic (Arturo) is highly knowledgeable and honest. I trust his expertise and recommendations.

Ricky _Rage

I give 5 stars to the Mechanic he did a great job tuning my Giant Trance 3. Complete overhaul he even went above and beyond from what he had to do. Dropper post fixed. Replace my my old tires with new Maxxis Minions that, I provided. Fixed the wobble that my back tire had which Cycle World couldn't fix The only Con that I can express is pricing the new owner need to be clear and transparent. Other than that I can say the Mechanic did a great job!

Armando Rodriguez

Great place. Maybe a bit pricey for repairs. $80 to fix 4 flats. The repairs took about 30 minutes. During which time they adjusted my handlebars at no extra charge. I did notice that the owner advised one customer looking to service his bike that it wasn't in the customer's best interest to spend more money on that bike. The owner said he would be better served purchasing a new bike even if it was an inexpensive one from Wal-Mart. I'm paraphrasing the conversation but it was clear that his heart is in the right place and he is not going to take advantage of people who maybe don't know any better. This is a business that I will be happy to support in the future.

Ana Mora

9/17/2020 This shop professes to be opened until 6 pm on weekdays. I passed by at 5:15 pm as a first time customer, for a tire change. The person that greeted me at the door was very annoyed at the fact that I showed up at this time. I asked if the hours had changed ( maybe due to COVID) but the person stated they are still open until 6 pm. He then proceeded to tell me that he could not understand why everyone shows up after 5. In awe at such a response, I annoyingly stated " because some of us work and need to come by after 5!". I was then told that all repairs cease at 4:45 pm. Mind you, nowhere on the sign nor on the website is there a statement that repair hours differ from store hours. I politely told the attendant I would return on Saturday. I checked my google app and I found a much friendlier and service oriented shop on Bird Road. I arrived at 5:40 pm (they close at 7 pm), was greatly by a friendly and eager attendant and my tires were changed within 20 minutes while I waited. As I was leaving at about 6 pm there were others arriving and no one was being turned away because it was the' eleventh' hour. Bike Master gets a BIG thumbs down for poor attitude and they should take their cues from the other shop I went to.