Pollo Tropical

Robin Hollinger

My brothers rice bowl was OK but mine was pretty bad, I got the ceviche bowl. They forgot to put the corn on there. It was mostly lettuce and unseasoned sweet potato chunks. The sauce bar was nowhere to be seen, I guess it doesn’t exist anymore. The interior design was inspired by prison. If there was such thing as a fourth world country, this Pollo Tropical is what it would feel like.

shepherd Ennis

I love pollo tropical, I eat there 4-5 times a week. But this location has a gentleman at the window who’s rema to be special needs. There is nothing wrong with this, but you shouldn’t put him at the window. He has messed up multiple orders that I have seen and one after noon he messed up mine when I believe I saw him clear it and had to remake it. He was frustrated to the point he was cussing the computer and himself out. I’m not saying to fire him but please take him off the window.

mahatma meira

Terrible service. I complained my order has not been called, and she found it on the counter with no receipt. Instead of just hand me the order and say something nice, she started shouting at me. I have been mistreated there several times. What is suppose to be a pleasure, becomes a nightmare. The employees treat the customers like the were doing a favor to them. Pollo tropical, that was the last time you saw me.

Corazon

This place is a whole mess all around. From manager down to cashiers. I ordered food, they hand me no chicken 🍗 i had to drive back to get my order fixed. Moreover, i asked for a strawberry tropichiller, they handed me a mess; i just taste it and keep it in my fridge for a review. They need to bring new management and start this place over. Poorest customer service all around!! - stars