Harbor Freight Tools

Louis Beach

I have been shopping at this store since it opened. Lately it has gone downhill customer service wise. Many of the original employees are gone replaced by new employees that most DO NOT speak any English so they can not help, it becomes very frustrating when you show them the add of what you are looking for and they can’t point where it is. Often the items I need are not in stock recently they did not know what a rain check is, now since I have had to get 3 of them they do. I have loved this store from the beginning when it opened now I go in and look for the few people that speak English but often I can’t find anyone to help me. I look forward to the day they have more English speaking employees so I can get in and buy what I need and get help if needed. Just went in today 6th of June 2022, for a new sale same issue with no English speakers, then one employee tried to help me the other was very frustrated and had no clue of the new sale we all got in our text box as a member. So I said you work here I do not you are looking at the add sent by your company and I need help getting these items. When I ask for help it’s because I can’t find what I need and they seem to be annoyed at helping, I wish the previous employees were back these have got to find jobs where they don’t talk to customers since they cant help. Today I would give this store 1 star and that’s because it’s the minimum otherwise I would give it a negative -5 stars they are bad there are only 2 employees that I know that speak English that do help but naturally they are not there every time I shop. I like HarborFreight but this location is bad customer service the next store is about 30 minutes away way too far unless I am in that area. You are warned. If you speak Spanish then I guess they will help you in this IS Store. Lol 👎🏻🙃😆

Bory Towings

The manager is tall white guy his extremely rude and his displays don't show all the tools alot of tools not on display and the manager at times won't assist customers

Alexis Divemaster (alexiszx7)

Manager super helpful all the time, same with employees, excellent customer service.

Hector A Parayuelos

Great selection and friendly staff - however, the checkout process here is incredibly slow. I am not sure if it's the cashiers themselves or the cash registers, but each transaction seems to take 2-3 times longer than it should. Hopefully they can improve this