NAPA Auto Parts - Genuine Parts Company

Jeff Jenkins

I have been coming to this store for the past 25 years. Although they are a little more expensive than the competition, their parts are of good quality and they have a good inventory. Yesterday, in an effort to save time, I ordered online before going to the store. The website clearly states that the order will be available in 30 minutes (no exceptions are listed). I placed my order at 11:30 Saturday morning. By 3:30, I had not received notification that my order was ready. I called the store; no answer. I then went to the store and waited very briefly for my turn (they weren't that busy). The employee asked if I received an email that my order was ready. I said no, but the website clearly states 30 minutes and it had then been over 4 hours. I was rudely told that the warehouse probably wouldn't even see my order until Monday morning. I then asked if he could put together the order while I waited and I was told no. The ironic thing is that if I simply walked in without placing the online order, he would have got my parts while I waited. I left and bought what I needed at Auto Zone. This was the worst customer service that I have experienced in a very long time. Needless to say this is the last time I use online ordering at NAPA and this is likely the last time I buy ANYTHING at NAPA.

Ryius Hicks

Even though this is the warehouse they never seem to have anything in stock and no offense they could go a little faster.

Jake Cockle

Went to return a battery and was able to get a core charge that I did not know existed. Franklin at the front counter went above and beyond, and helped out greatly!

Adam Ant

Randy and Edson are amazing! Helped me get 4 new batteries for my Semi, to get it back on the road. Now I am switching my parts purchases from a competitor to Napa. Enough said! Thanks again Randy, and Edson for all the help. And getting an acct set up with Napa!!!