Ashley HomeStore

Troy Wyant

Everyone there was fantastic. From the sales associate Sayed, the girl that worked the front desk, and of course Jerry. He went above and beyond to make a deal work for us, but unfortunately the measurements of the furniture ordered, would not fit into the space we have. We had to unfortunately cancel the order (which was our fault and no fault of the store) and they were more than accommodating, which we appreciate. I would totally recommend Ashley because the staff and management were very friendly and helpful. We will definitely be back and make sure we have the proper measurements this time.

Andres Rivera

We’ve now bought three couches from this Ashley store and won’t go anywhere else. Customer service is excellent and they have a large variety of furniture in the store. If you can, ask for the saleswoman Angelique to help you. She was friendly and professional and did a great job helping us with our sale!

caroline scutt

Our salesperson Eric was super helpful without being pushy. The store didn’t have what we wanted on the floor but he helped us find it online and matched the online price - without us asking. Great experience after visiting several stores and spending hours searching online for what we wanted. Can’t wait to try out our new patio furniture.

Just Tie Me

Two stars. I am sad that I have to give this, but I do (Phillipsburg NJ location). 1. The sales person was great. 2. We ordered a rocker/glider/swivel recliner and a sofa May 2021. We were informed that it would take 8-14 weeks for delivery. 3. IT TOOK 8 (EIGHT) MONTHS to finally take possession of two puces of furniture that were ordered. 4. Initially I would receive a text message saying that they were checking in, haven’t forgotten about us, but no useable information that would indicate actual delivery. After a couple of months those texts dried up and no information was forwarded. 5. I had to make countless calls asking when would items be delivered? Each time I was given a date that was further and further out. I would call once or twice a month for information. 6. In November (6 months after the initial order) I was informed that the sofa would be delivered at the end of the month and that the chair was not scheduled for delivery until April 2022! 7. At NO TIME WAS ANY DISCOUNT OFFERED AND CERTAINLY CUSTOMER SERVICE AND TIMELY INFORMATION WAS INVISIBLE. 8. The sofa was NOT delivered in November and ni follow up calls were made to inform me of the status. If I had not had to make yet another phone call to them I never would have known. 9. I called in December. Delivery for the sofa was now slated for February, 10. I called again December to cancel the items and was told that the recliner rocker/glider/swivel chair was IN THE WAREHOUSE!!! And yet NO ONE CONTACTED ME to tell me. 11. Chair was delivered at the end of December. 12. I got a confirmation text regarding delivery and nothing more. I had to call to find out what time the item would be delivered. The chair was delivered and appears to be in acceptable condition. 13. I placed yet another call to follow up on the sofa at the end of December and was Informed it would be delivered in January. 14. Again, received only a confirmation text, but no follow up to inform me of what time the delivery would occur. I had to call Ashley to get this information. 15. The sofa arrived yesterday and the delivery guys did NOT WEAR MASKS so My partner and I grabbed our and wore masks while the delivery was made. (omicron and Covid are running rampant and these guys are not wearing masks. Not acceptable). 16. The sofa arrived in acceptable condition and I do very much like it, however, an 8 month delivery is wholly and completely unacceptable. The lack of follow up calls and transparency regarding the truth of how long it will take before you actually receive your purchase is unacceptable. 17. Unfortunately we will not be purchasing anymore furniture from Ashley Home Store due to being lied to about initial delivery and lack of any followup or customer service. 18. Expect exceeding long delivery windows and complete silence from Phillipsburg Ashley Home Stores. If should have been honest from the beginning regarding actual delivery expectations. 19. 2 stars is generous. 20. Sofa was delivered January 2022 Chair was delivered 12/2021