A-1 Cycling

CD K

Someone gave my son an old, junker bike to learn to ride on. It appeared to need brakes and Justin told me to bring it by the shop. He checked out the bike and told me it was in pretty good shape, not in need of brakes and good enough for my son to learn on. He cleaned it up and greased the chain and gave me some great advice. Their customer service was outstanding and the guys here are super friendly. There’s nowhere else I can imagine going when we’re ready to buy a new bike. Thank you so much A-1!

Russell Henson

I just wanted to commend your team at the Woodbridge and Herndon locations! I traded in my bike through the Giant TradeUp program and it seemed like a disaster. However, Tomas at the Woodbridge store provided the BEST customer service I've …Thanks so much for writing this review, Russ! We greatly appreciate you taking the time to let us know how we did. We are happy to hear that our guys were knowledgeable and helpful. Thanks again for this feedback and we are glad to be here for all your cycling needs!

Nicholas Wheeler

Went well above and beyond in taking care of my bike. Excellent customer service, literally fixed it all right there on the spot. Taught me a bunch of stuff about the area. Super happy with the service and professionalism on display here. Exactly how and what a local bike shop should be.Thank you for taking the time to write this review, Nicholas! We greatly appreciate your feedback and are very glad to hear you had such a good experience with us. We hope to continue with our 5-star customer service next time you come in. We’re happy to be here for all your cycling needs!

Molly Rubi

My personal bike was STOLEN out of this shop in September of 2020. I took it in for a tune up. They do not lock up the bikes you bring in. Someone walked out with it. They filed a police report and waited. Waited a little too long. It’s now May 2021. After filing with the bbb they called us for us to come look at a replacement bike or they would give us 200 cash. (Blue book value, 8 years old, ) We have been going back and forth with this issue. After us having to keep calling with no solid answer before the bbb review, we decided we didn’t want to do business with them. Now that we are not in need of a new bike, the replacement is not necessary. If we walked in there to sell them our bike the blue book value would seem reasonable. That’s not what we did. We brought in a seven hundred dollar bike that was in storage for 6 years to be tuned up. We realize we are probably s.o.l. with this. Update: they claim the staff knew we were coming or we would be right back? We were out of town in Boston and told them when we dropped it off that we would back the following weekend. No set time. My husband for reasons isn’t allowed to have his personal phone on him at all times. My husband did call back. Many times. The person in charge was not there and the few times he was he had to still get an answer from someone else and get back to us. We stopped by in person twice, this person wasn’t there. My review is mainly hoping that they keep a better eye on others properties. Also, it might be a good idea to use emails once in awhile.