Verizon

Nicholas DiGiovine

Absolutely horrendous. My wife and I attempted to update our phones at this store. We were met with instruction that there were absolutely no phones in stock and then told to order the new phone using our Verizon app rather than having the clerk assist. Let me rephrase: we went to the store to buy phones on the app because the store had no phones in stock. To add more to this mess, after sending the old phones back using the envelope and sticker sent with the new, the system insisted we never sent the phones (in spite of tracking information). After we called Customer Service, we were told there was nothing for them to do. I could understand that if this was the premiere week for the phone that it would be out of stock, but 5 months later?? I certainly will not go back to this store again, nor would I recommend anyone visit.

Julie Georgopoulos

Stopped by the Reading MA Verizon store on MLK day. I has locked myself out of my iPad so I needed a new tablet and I was eligible For a phone upgrade. TROY came over to assist me in why I was there. He made suggestions and offered advice on products Verizon has and current specials going on. TROY was very polite , professional and extremely patient. Especially when the system crashed with a payment still processing. He remained completely calm and tried many different ways to complete the transaction including cust service and being disconnected several times. TROY finally solved the problem on his own and everything went fine after that. I was in the store for 3hrs.But with TROY being so professional and the other staff members joking around my experience was still exceptional.

Michael Moynihan

Not just the store but Verizon wireless is an absolute joke. Unexplained increases in bills and terrible customer service. You can never get ahold of someone unless you want to pay a bill.

Patrick Mulligan

Verizon is the most confusing phone company ever. They literally make everything a process. I’d rather deal with the IRS. The fact that when I go into a store and ask “do you have this phone in stock” the response is “I don’t know if we do you have to go online and see if it’s in stock I don’t know what is allotted to people” is literally the most ridiculous thing I’ve ever heard in my life. See ya later Verizon, I’m going to T mobile. Learn some customer service