IAA East Bay

Category: Auction house

Address: 2780 Willow Pass Rd, Bay Point, CA 94565, USA

Phone: +19254587610

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Garrett Scull

Feb 17, 2022

Made an appointment for a delivery with the company. Drivers made appointment verification diver no call no showed . This driver called again to make another appointment at certain time I agreed with the driver. Didn't want to take a second route adding another 10 miles to the trip due to an down tree. Had to talk to management more then 6 times to arrange drop off . End result worst experience I would never use this company. But .. the girls in the front are very helpful they did what they could to resolve my issue.

Chika Egemba

Sep 29, 2021

Wonderful customer service! Staff was EXTREMELY helpful and polite. There was also little to no wait time.

David McGuinness

Mar 6, 2021

Nice people and very polite. I went in to see if they had any batteries that they needed taken away for recycling they said they didn't know that they would take my name and number and she took my name and phone number and information down and she was really nice thank you.

Maria G Ramos

May 27, 2020

My BF took his car there and it was sold with no issues. The main issue was getting the check from them. I had to make multiple calls and they were very rude. They lack good customer service. The check is apparently lost and it has been over a month and they are so slow in issuing a new check.

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Questions & Answers

Do I need a license

John Bates | Sep 3, 2019
Omar Medina | Sep 3, 2019

You need a dealer license

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Auctions are online or live

Pedro Chavez madrigal | Apr 5, 2022
Jose Santos | Apr 5, 2022

Online only

What are the Covid safety practices like here?

Anonymous | Sep 2, 2022
David McGuinness | Sep 2, 2021

I did go to the office at this facility and they had partitions up between the customer and the person helping you and they made you wear a face masks and they had hand sanitizer available and they made you stand about 3 ft away from the counter and people around the facility were wearing masks as far as anything else I can really tell you hope that helps you

how can i become a member

jose fonseca | Sep 2, 2020
Roy Payne | Sep 2, 2020

I'm pretty sure you can sign up online

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Anyone can buy a car there

Misahel Lopez | Sep 3, 2019
Guillermo Hernandez | Sep 2, 2021

How can I become a member? How much does membership cost?

If I come wit 500 or 600 will I get something that drives and runs ?

John Bates | Sep 3, 2019
NorCal Trucker09 | Sep 3, 2019

Depending on what you looking for

Can I come wit 600 and get something ?

John Bates | Sep 3, 2019
NorCal Trucker09 | Sep 3, 2019

Depends on what you looking for

Are the prices below their blue book value?

Mike Quest | Sep 3, 2018
liz baez | Sep 3, 2018

Yes. It's an insurance auction. I believe the majority are damaged vehicles that are owned by an insurance company. They want to auction the car to get whatever amount back to recoup on the claim that was paid out.

When are you open

Mike Gail | Sep 3, 2017
Omar Medina | Sep 3, 2017

8am to 4:30 pm Mon thru Fri

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