Terrace By The Sea

Nicolette Salerno

This place looks lovely and we would have liked to stay there. I called inquiring about reservations for July or August 2023. I was told that they would take my information and the manager would call in Feb or March of 2023 to let me know "if we were selected to stay". They give rooms to their loyal customers first. I understand giving regular visitors right of first refusal but 6 months to know if you have accommodations seems excessive, even for Ogunquit. And in today's world my information would be written down somewhere and maybe I would get a phone call in 6 months. I guess they don't need the business but wow. . . .

Violet

This was my first visit to this beautiful Inn and my only regret was that we couldn't stay longer. Our room (114) had a large, enclosed porch that faced the ocean and I could hear that soothing sound all day! The service was amazing, and the staff was so sweet and friendly. Our room was lovely and clean, and the bathroom was large and comfortable. The INN is within walking distance to many restaurants, shops, the beach, and anything you could want in the beautiful town of Ogunquit! Unfortunately, we had to cut our visit short due to a personal matter, but I hope to be back someday to visit again!

vanessa patrizio

Never in my many decades of Staying in hotels, resorts and inns worldwide I felt so disrespected deceived and mistreated by a hotel manager and staff. While vacationing in Maine, we physically went to this location looking into a room so we could change towns and spend a couple of day in Ogunquit. The room that would have suited us was only available for 1 of the 2 nights we were looking for- we decided to book it and look to change to a different hotel for the other night. The front desk lady knew our situation and after my husband gave all the information to book the room ( 12.30pm)she said she could hold that room until the end of her shift ( 6pm) so we could decide, which we thought it was very nice of her. 30 minutes later we called to confirm and tell her to go ahead and process the credit card and the only thing I could hear was her saying “ oh my god- oh my god..) I asked her what happens and she said that someone through Expedia had just booked it.... but went on saying she was going to talk to her manager to overturn that booking and give us the room since we had been there first and was going to call us back within 20 mins which she did informing us that there was nothing they could do and had to give the room to the Expedia guest. We asked to passed us to the manager which we reluctantly did or tried to and came back saying the the manger was on a zoom meeting and she would call within an hour. Tanisha the manager did call back to inform us that there was absolutely nothing she could, that she was not going to “ kick out” a paying guest to accommodate us(?!?) I couldn’t believe what I was hearing, I went on to tell her that they are the one that made a huge mistake, that her staff guaranteed us to hold that room for us until the end of the day which was still 5 hours away. I told her that anytime one reserves a room in a hotel, a table at a restaurant or a seat in airplane that is should be taken out of the pool until the reservation expires and they failed to do so and she had no problem in “kicking us out “ even thought we had the preference. I asked what was her solution since they created a huge problem and she said she had NONE! I told her I was going to put a review up in every outlet I could find to make people aware of what kind of service they are providing she said I could even call and talk to the owner Sergio the next day since he was not there at that time if I wanted, that he was aware of the situation and wouldn’t do anything anyway. After that my phone went mute... I was in total shock how can a hotel get away with this type of behavior. It’s beyond my comprehension to say the least. So, if your stay there is seamless kudus but good luck dealing with this kind of staff if you run in any kind of problem with them. By the way there much better places to stay in Ogunquit than there.

Peter Archard

My wife and I stayed here the 1st weekend of December. We stayed in a Ocean view king room Main building. The room was clean and had a fantastic view of the Ocean. We loved the short walk to the beach and shops in town. We are looking forward to staying in a King suite Ocean view room this spring.