Chase Bank

Hyrulian Prince

Called the local branch several times before over the past 8+ years, literally only had someone answer ONCE and that was right when they opened. When I went into the branch after my call was ignored twice, there was at least 3-4 people working and no one was in line. A couple of the tellers made eye contact with me and only one of them prompted me to come forward; if there's no one in line and they're just standing there chatting, why aren't they helping their customers???

Andrea Harding-Donald

I've have had chase bank for a couple years now and I'm not pleased my account has been hacked multiple times..I just called to get a new card so I can withdraw and cancel the account after I transfer everything and the customer service guy gave me the run around and then wound up hanging up on me..horrible customer service. Do not recommend this bank

Leslie Cone

I cannot say enough about April Kelly. She is a private client banker with Chase whom I met just a little over a year ago. I needed to restructure my account at the time and she extended additional services at no charge. With all of the busyness going on in my life I could not even afford an hour taken from my schedule. Finally I had some breathing room and called April and set up a time to see her. She was extremely patient, financially intuitive and a great assessor of the best way to go about a savings plan versus a spending plan. She took what felt like an overwhelming task and categorized it into an understandable format. There are very few people I would trust to do this type of financial process with, but April is genuine and knowledgable. She gets a gold star in my book. Thank you Chase for hiring such a capable financial consultant in April.

Megan Beasley

Supposed to be a full service bank open until 6:00. At 5:15 I arrive needing to do a basic wire transfer for an escrow that is closing tomorrow, and am told there's no one available who can do that. I'm assured that this is a basic banking function not requiring an appointment, but it's near the end of the day and there just isn't anyone available with that ability. Did I mention this is the second Chase Branch I went to today where I got told the same thing? I will be closing my account asap. Horrible, horrible customer service.