Fort Mill Ford

shirla steele

Very Nice Looking Location. Remolding looks great. I came in with the check to purchase a vehicle. The salesman seemed surprised of this. Before & during the test drive the salesman asked numerous questions as to why I wanted this particular vehicle, after expressing that my mind was set. I had been doing research online so I was knowledgeable and prepared. (Maybe this is what he was taught to do, but he was polite) There were no Back seat floor mats in the car. I asked if it was possible for me to get a set. He stated that they don’t have or do things like that. My vehicle was not filled before leaving ( I didn’t notice until I hit the highway) and had to request cleaning of my vehicle as well. I also had another individual with me also looking to possibly purchase a new vehicle and no one went out to assist him. On the trip home my tire pressure light came on and it States in the manual, Do Not drive with this particular service light. I was nervous and traveling from SC back to NC. I’ve reached out to this location with no call back as of yet.

Konstantin Diachenko

I went for the regular oil change to Fort Mill Ford on 03/04, and after some time I started smelling something, and when I opened the hood I discovered that the dip stick has not been secured after the oil change and oil was all over the hood. When I returned to the service I asked to check the oil level and clean up under the hood, I was in rush and didn't check they work right the way, but when I checked later that day I was unpleasantly surprised that the engine was not completely cleaned and there is still oil marks, especially next to the star plugs, and it concerns me and I don't know why nobody raised concern regarding that on the service. My car has 22 thousand miles and I'm really concerned about the impact of their mistake on the engine, but I feel like nobody cares about it. It's the first time in my life that I'm that disappointed of the Ford service. Update: They called and invited for the engine detailing (with no charge). This time they cleaned well.

Brian Sparacino (Nazeral)

The car was clean I'll give them that. They had 1 rep named Bob sal that was nice. But several others did not seem very helpful or willing to work with the customer. Overall the process and service was eh. 1 of the sales reps never got back to me. I was surprised that it seemed that no one was wanting to work with you on price at all not even over 1 dollar. They all seemed to have a take it or leave it viewpoint. They say that they are a no haggle dealership, that they give the best price from the start but If your a no haggle dealership and the price is the price then you would have no need for any sales reps. I upped my offer to them 3 times over the course of 2 weeks and they never came down 1 cent. In the end I purposely proposed an offer that was literally only 112$ difference just to see if they were willing to lose a $26000 sale over $112. They sure were. Times sure have changed.

Jeff Parker

I have had good experiences with service at Fort Mill Ford in the past. However, this time I had an advisor that knew shockingly little about trucks. Issue 1: I dropped my truck off for my 8:30 appointment. I called twice throughout the day for an update and did not receive a call back until 4:45 that night. My advisor informed me that the technician now has my truck in the bay. Not only did they have it all day and not work on it, I did not receive communication throughout the day. Issue 2: I received a call the next day that the vibration I was concerned about was not related to a recall item I also took the truck in for. The advisor did not know what the issue was and held me on the phone until the technician told her. She informed me that my drilled and slotted rotors would make noise. I reminded her that the issue was occurring when I was rolling and not applying brake pressure. We hung up and she later called me back to tell me my tires were cupped. I asked what that meant, she didn't know and we hung up again. I looked while off the phone and figured out it was uneven wear. She called me back and reported it was uneven wear and that I should rotate my tires. I rotate on a regular basis so I didn't think that was the cause. I mentioned I had seen something about ball joints causing that. She said they could do additional diagnostics but it would be $130. At that point I had zero confidence in who I was working with and opted to not go further. I will likely take my truck to Shell service station on Tom Hall. All of my experiences with them have been good. They are knowledgeable and honest.