Kenworth Northeast

angelo perez

stay away from this Kenworth dealership… they’re very unprofessional …their front desk staff have poor knowledge ,terrible communications skills and they do a horrible job. I have taken my truck there twice for an alignment and it comes out worst every time .small owner operators DONOT COME HERE you will over spend . Total waste of time and money .

Emeel Seha

Vineyard trucking They’re not reliable I went to Kenworth northeast Brockton ma to fix def Problem and engine Coolant line fitting that with leaking. They keep the truck for five days They didn't fix coolant line they Change 2 clamps on coolant line For cap heater and charger me 3 hours labor $561 to change 2 clamps nothing wrong with them . I spoke to the manager & said we can split the labor he took My address to send me check for 40 days ago didn't send it I called the dealer last month I couldn’t spoke to manager Customer service told me my check processing they didn’t Send it yet .

Tac0 Man

I was impress from walking in and walking out great customer service and great repair shop crew. It was late night but that don’t stop Greeting customers as walking and directing you to the department needed to go to. Like to thank Jim ,Richard Lavallee , Morgen, and Louie ...they are very prominent people to the Kenworth company . Kenworth should look into making this guys go around state by state into training other employees. They know what extra mile is for great customer service. I travel state to state I’m a trucker.... and I been to many story’s but this people Listen to my problems and they find solutions and they get results. They worked great as in team work .This place gave me the key and walked me and explained to me the work done and told me thank you for my business. Other places give you the key and say bye or nothing at all.So much to explain, the greatest experience this Four Employee did. This people love their jobs and love what Kenworth stands for ,thanks guys From Lone Star dedicated

Lisa Braddy

This is what happens when you spend four days at Kenworth is Brockton, Massachusetts with air conditioner issues! I told them in detail what the problem was with my air and they couldn't replicate the problem so now here I am riding across the desert in New Mexico and it's been OVER 100 degrees today. If I could rate this location a ZERO, I would. I am beyond pissed right now! I guess if you can't figure it out by plugging a machine to it, then nobody there could figure it out! On top of them not doing a damn thing to my truck, they charged me $260!