North Shore Pool & Spa

James Aguiar

We called asking for our pool to be partial opened and specifically asked to let us know when they arrived so that we can see what happens during the equipment inspection as we just bought the house and would like to learn the system. I called at the end of day assuming nobody came, and I noticed I was charged. Was told they knocked on the side door around noon , I have guests in the room and very clearly that did not happen. I also have a phone and working doorbells, which clearly wasnt attempted either, I definitely would have heard the front door knocked as well. Not happy that they didnt notify me or give me any sort of report following the visit, nor installed all pool equipment. I have no idea what was actually done during the visit besides turning the pump on. People I called in the office clearly did not care, was told some information gathered onsite but it's apparent they werent onsite for more than 5 minutes. Should have listened to other reviews.

Teresa McCarthy

I walked in with my 10+year old Polaris vacuum because it stopped working last season. Within 40 minutes I walked out with a fixed vacuum. Wow! I fully expected to wait weeks not minutes. Chris, the owner, always has been exceptionally knowledgeable, helpful and personable for the many years we've been a customer.

Mike John R

I've been working with these guys since 2003. The water lab to test the water is very cool and prints out exactly what you need. Nice clean store and always stocked up with supplies. I recommend.

Liz Jolly

If you are looking for a hot tub... Do not go to North shore pool and spa in Wakefield. We purchased a very expensive hot tub in May. We were told that it would take up to 6 weeks for it to arrive. We put down a hefty down payment and have not heard anything from them since. We have called multiple times without any answers. Today I called and spoke to the owner Chris. I was calm cool and collected but sternly expressed my disappointment for the delay in lack of communication. He was incredibly nasty, unprofessional, and dismissive. It's safe to say he is very sexist. He told me he was canceling my order and then hung up on me. I have never experienced such horrible customer service in my entire life. I wanted to pass this along as this is a local business and in my opinion should probably not still be open.