Namco Pools

Melissa Mahoney

Jacob C at the Peabody location was awesome. Very knowledgeable. Answered all our questions and spent a great deal of time providing education on the best pool and hot tub to purchase that suits our needs. Great experience as always.

John Parsons

The associates are always very helpful. I arrived 30 minutes to closing not knowing if I needed a $2 connector or a $300 pump. Since I wasn't going to have the time to buy the connector, try it, then come back for the pump, the associate suggested I buy both and return the pump still in the box the next day if I didn't need it. Unfortunately for me, I needed the pump.

Ashley Segee

Purchased pool in February 21 with an install date estimated for mid June. Was told buy early since install is on a first come first served. Pool has been sitting in my garage since February. Melanie the installation coordinator out of corporate claims Peabody never sent my paperwork (Peabody Manager claims paperwork was sent in February as has it all in writing). She never put in my work order in until last week when I started making calls. Now my install date is August. I paid around $2500 for install and not a single person is contacting me to return my installation payment. I’ve called corporate almost daily. Next stop is small claims court!

He Caxap

The best customer service manager at this location is Miguel. Very prompt, details- oriented manager. Excellent communication skills which Miguel has would greatly benefit Namco going forward. Great job, Miguel- and many thanks for your hard work and help with our purchase!