Unitil

Matt

Incompetence at it's finest, these guys make government employees look good.

Tam Tam

Set an appointment for someone to come by and read the meter. No one showed up but customer care claiming someone stood outside building with handheld machine and use it to figured out everything was normal with their meter. What a joke. Too lazy to do their job.

Robin Harris

Horribly inflexible with availability to close out an account. Refused to move an appointment back by 1 hour to make it fit my schedule. I understand emergencies happen but seriously? Maybe hire some more workers? I wouldn’t be surprised if they didn’t pay enough to attract new employees... Would give zero stars if I could. AVOID THIS COMPANY THEY ARE ABSOLUTELY DREADUFUL!!!!!

Adam Fahim

I am trying to be as objective as possible, and I have no problem paying for utilities but this company is completely disorganized, unprofessional and will take any chance to nickel and dime you.. seriously BEWARE! We are a small business and moved into a new location, not only did they try to bill us for previous tenants use but they also billed us when the location was closed with zero use of gas in the middle of the summer... $60/month with absolutely ZERO use.. not fair, I understand a base account charge of like 10-15$... $60 with no use is excessive and clearly shows how much they care about small business and the consumer. So we completely disconnected our service and got space heaters I would rather pay my electrical company! And to top it off they are trying to send me to collections for previous tenants use.. Do Yourself a favor and avoid at all cost!