Braum's Ice Cream & Dairy Store

diana d

6/7/22@3:55pm. Ask for yogurt in a cup. Lady at drive thur handed me a cup over filled, dripping down the sides and on me, plastic lid sitting on top an inch of yogurt. Ask for a new one. She took my cup back- knocked some yogurt off the top with God knows what, swiped the cup & lid off with with a bunch of napkins and tried to hand it back. I ask for a new one, "sorry but this one has just been handled to much and I don't want a sticky cup". First lady gave me a dirty look and walked away, handing my cup to another lady. Second lady ask me what my problem was, took my cup from first lady and started swiping it off with a gob of napkins just like the first lady was doing. I politely ask, can I just get a new one made. She told me, " I can guarantee you not sticky!" She said , "I can give you a whole new lid". I smiled & said "you are kidding me, right?". I actually thought she was kidding. Nope, not kidding, refused to make a new one for me. Staff just could not understand - no one wants their food handled so much OR wants to eat food swiped with towels or napkins. I kindly said I didn't want to argue anymore and left without part of my order. After seeing how nasty my yogurt was handled, I threw away the part of my order they had already given me. I know it's a long, detailed review but I want everyone to read and understand how easily this situation could have been resolved for the price of a paper cup-- instead they lost a customer and got this review 😥

Maela George

The woman that too my order today was so sweet!! Breakfast biscuits were on point... biscuits n gravy not so much!! Nephew killed his Oreo shake...no complaints.

Monty Sharp

Great place to grab a quick bite or pick up a few groceries all at one place. Braum's has an amazing selection of ice cream and sherbet! They also have a few keto friendly options. Very convenient without the convenience store prices.

Ashley Marie

They do not put everything in the bag and they don't answer the phone. Horrible. Ordered a spicy chicken club, and cottage cheese. Cottage cheese was not in the bag. Chicken club was lacking ingredients only had tomato on it. The brwad and the chicken were soggy and looked like it had been dropped on the floor. I tried calling multiple times and noone would answer the phone.