The UPS Store

Steven O'Brien

New guy. Extremely unfriendly! Did not say one word to me. Last time he spoke to me but same unfriendly energy. Why hire someone like this for customer service. If you want to lose business hire people like this!

Kathy Carlson

If I could have given this store's staff less than one star, I would have. In Oct. I paid over $125.00 for shipping and packing some item. The package arrived minus some of the items. I immediately reported this to store staff. Nichole and Felix promised to investigate. Nichole, the store manager, who only works part time after 3:30PM since she goes to school, indicated she filed a claim. I did numerous follow ups with Felix. I was repeatedly promised that Nichole would call me back with updates. This is now January and I find it strange that the store manager doesn't know how to dial a phone to contact UPS customers. I also found the staff dismally dismissiveness when I stopped by to inquire on claim status. I have been a UPS customer since the 1980's for my own business and other corporations. This particular store's management is a very poor example for customer service. Theft of items should not be taken lightly. Seems that Nichole, the manager doesn't understand business basics and follow-up. I will now be contacting corporate to report this very poor performance. Sadly, the store manager doesn't understand the value of a corporate brand as it relates to customer satisfaction with follow through on problems and resolutions.

Christina Boyd

I love this store. I wrote a review before on my other account but I had to give another 5/5 stars. Super fast service and all the employees are polite and informative. I'm thankful my packages go there instead of my front door so they will not be stolen. Thank you UPS Store! You all are great people!

Bruno A. Fernandez

What an amazing little shop. Nicole was so patient and helpful! She got us in and out so quickly, and her level of service was top-notch. We will definitely utilize this branch of the UPS store again for our shipping needs!