Charles Hotel Garage (Propark)

Dan Lickly

Could not find car. Looked a long time. An attendent finally discovered that I was in wrong parking garage. They have two.

Paul Kirsch

Word of caution: 6' 2" clearance on the garage but otherwise great. Had a pass through Parkwhiz site and parked here for an event at The Sinclair. Safe, very easy process and it cost me $10 for the night.

Dany Zaragoza

They had a garage with enough for my height and have us a weekly rate when visiting which saved us quite a bit of money! Great staff and security!

JR McLaughlin

Apologies in advance for any typos - review was completed using voice recognition. Review: Absolute garbage. I had a reservation through an application on my phone and wasn't sure how to use it when I got to the gate, so before entering I asked the attendant if I needed to take a ticket, and he said yes even after explaining that I had a ticket already on my phone which I showed him, including the barcode and everything. He said no, everything was fine, take a ticket and go on in. I probably would have tried to get more clarification, but there are people waiting to get into the garage. Now outside of my car, I to find out that this was not the correct location. I asked him again and he said no, this is not where you want to be. We don't take that application. He said that I had probably already stayed too long and would be charged. I never got angry, but this was completely irrational. If you want to maintain a customer base, then you don't charge them a few dollars for a mistake when they tried to clarify it before they even committed the mistake. The correct location was across the street on University which looks identical. After being in the other garage for less than 10 minutes, I was charged $7. The other garage charged me only $8 for 24 hours through the application I mentioned. Then, the attendant had the gall to tell me to just stay in his garage because at this point what does it matter? Well, it mattered that if I stayed out past 4 hours I would end up being charged over $30 , plus 8 for the other garage , and there's something called principle . Essentially, he didn't care that I had already purchased parking and instead wanted me to spend more money in his garage which was completely empty. I will never go to the Charles Square garage or the hotel or anything associated with this business again. This isn't about the money. I had a $5 bill in my hand to tip the attendant for the information, despite the fact that in the end it was wrong, and instead got charged $7 for being in a parking garage for a few minutes. They will now lose out on far more money in the future, as the venue I went to was fantastic, and I plan to go frequently. Hopefully others read this review will understand that the owners of this garage care only about one thing, and that's money.