United States Postal Service

Jessie Sun

Bad customer service!! Website was showing that it would close at 6:00pm on Tuesday. I walked there to mail a letter at 5:02pm. There were a few customers waiting in a queue. One staff, a black lady stopped me and said it’s closed. I told her that 5:00 pm is the only time that I can come to the post office and I don’t have a car. She said Boston post office will close at midnight! I pre-filled the certified ticket. It won’t spend more than 3 minutes to complete the transaction. As a person who also works in the service industry, we always accommodate our customers. This is the worst service that I have ever had!!

Motaz Qadan

Came for child passport. After standing in line, the first thing we heard was "they will just have to wait I have a lot of things to do here" in reference to us. When it came our turn, we were then informed the camera is broken. Both of us parents had to be there (time off work, appointment made in advance, no solutions offered). Had to leave and reschedule for another time (elsewhere of course) and take more time off. Nothing we can do.

jacob louis hoover

These folks are so nice! I accidentally left my roll of tape at the counter when I was mailing a package, and next morning it arrived in an envelope at my house! I’m beyond impressed. So thoughtful. Thanks guys!

Clellie Merchant

WONDERFUL! I went in at lunchtime to submit passport forms, so I was at the desk for a while getting everything sorted. The person who helped me was efficient, clear, and kind. The other person working at the desk, who I watched help many people, was lovely. I was almost sad to leave after my passport forms were processed (so quickly!), because it was such a nice atmosphere. DO ALL OF YOUR BUSINESS HERE, THEY ARE LOVELY PEOPLE.