UMass Memorial Medical Center - Children's Medical Center

Brett Sullivan

This hospital, in short, is a premiere example of employees (here being health care workers) not being responsible enough to take charge, own up, and make practical decisions based on an individual patient-by-patient experice. I had a recent stay here and for the most part, nearly every worker, whether it be a nurse, NP, technician, assistant, doctor, or whatever, did not treat me in a way that a "RL" (real life, for older gents and ladies like myself) person should be treated. It seems that the hospital has been swallowed up in the "woke" and overly PC culture that is prevalent now, as it being. I received no concrete and refined information from virtually anyone working with my case, only after repeating my case ad nauseam did I receive any sort of information that was helpful to me in determining my prognosis. A disgusting side note would be: as I laid there with open wounds on my feet, being exposed to whatever unfiltered/(potentially)covid-filled air that was circulating in the ER, I witnessed other patients that were in obvious agony, be ignored by the freshly-baked nursing staff rotating blindly around the ER. And, to top it off, most of the staff, in between their failed attempts at patronizing the other patients, were seen laughing, chatting, congregating, and behaving as people would in a high school hallway. I'll finish up by saying: if you have any choice in where you should go to be treated (if possible, after you waited 2 minutes after dialing 911 while the "answering service" did whatever the hell they do to make the actual 911 call), say "no not the hospital near lake ave), please". If you can, that is. The few people that were down-to-earth enough to talk to me in a way a respectful person should be are: Glorinette (spelling may be wrong!) E. Rebecca (?), the person replaced Glorinette's, after her shift was over. Sarah E., and EMT. and the other EMT working with her. (both hailing from Newton and Wellesly, respectfully). That is all there is. Thank you for reading (also, please excuse the redundant repost of this on other google maps entries for UMASS memorial in Worcester, by Lake Ave, as I am unsure which one is the correct one).

Diane Dabrowski

Do not go here! In the ER, waiting patients were taking care of each other rather than being checked on by any staff! I was trying to help an elderly cancer patient who was having heart trouble be comfortable. We were both waiting there 10 hours without anyone coming to check on us at all. After being treated in the ER I was brought to a"transitional area" where there were only curtains separating patients in beds crammed into this small room. There were no bathroom facilities and I can't even begin to describe my experience there. I immediately called patient advocacy and talked to hospital management after more unsanitary and unsafe conditions. After days in the hospital, the RNs only had assistance on three shifts! I had to check myself out early because they put a patient in my room that was scaring me And there was nowhere else to put either of us. No one has followed up with me and it is now 3 months later!

Amelia Henderson

I’d like to take the time to comment about the poor customer service, specifically from David Fitzpatrick who was at the information desk. This man is hands down the most miserable person I have ever spoken to. Guy was mistreating and demeaning to everybody, including me and my family. I have visited the ICU today with the purpose of seeing my grandmother. Myself and my family member approached this man and from the Get go, was huffing and puffing, rolling his eyes at other guests etc. We were clarifying with him the ‘Covid protocols’ as they change every day with this hospital. Multiple family members were allowed up one day last week, yesterday it was two and today was 1. This man spoke in the most demeaning tone, called the ICU Unit to tell them we were here, meanwhile whoever was talking to him on the other line missed the performance he gave us when he was sighing and throwing his hands up in what I assume could be an adult temper tantrum. When my family member who came from the ICU came downstairs, we headed back into the line to retrieve the visitors sticker. Mr David Fitzpatrick swivels around his chair and again is seen throwing his arms into the air rolling his eyes. I don’t know if this guy gets off on being miserable or perhaps he is lonely and taking his martial frustrations out on guests but I quite frankly did not appreciate how tone deaf this man was. He is very lucky I have thick skin because there are other guests who are grieving as well and taking care of sick family and the last thing they need is to approach David Fitzpatrick and his atrocious attitude. Find a new job or quit complaining. You are not fit to deal with the public.

Regina Lawrence

I have medically complex child. I was trying to Advocate for my child and I got kicked out. They did not take care of me or my child while we were there for three days. My child has a G-tube and is on special formula and they told me that they don’t have that formula. Then when they did find it and when I did get my Child transferred they wanted to throw out the formula. I have pressed the call button for a nurse and it takes them over an hour to answer it. I will never take any of my kids back to this hospital. The social worker and child life is not helpful at all