University of Massachusetts Medical Center

At this point, after 10 months, we can safely say that they have effectively ignored the question that you posted on Google's services. Consider contacting them directly, preferably in person, by visiting the main reception desk at the primary entrance to their location. Remember to wear your mask, and try not to touch *anything* without wearing nitrile gloves. Hospitals are dangerous places, and you could easily become sick just by visiting them.

You may have been a victim of a cyber attack, or the underlying software/network architecture of MyChart may be flawed. I ready and willing to provide expert assistance to anyone who needs it.