Michaels

Category: Craft store in Berlin, Connecticut

Address: 259 Berlin Turnpike, Berlin, CT 06037, USA

Phone: +18603576287

Opening hours

Sunday: 10AM–7PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–9PM

Reviews

Jesse Moy

May 13, 2022

Lovely store with helpful staff. Some might be incompetent, but they're young and working for low income. Its a nice place to go with your kids or solo, or with friends, and just day dream about your creative potential! Expensive so, come prepared. Similar prices to Joanns.

Angie

Apr 29, 2022

Michael's is a decent store for a variety of crafts and home decor stuff. I mostly buy beads from them, and they have a large selection for many hobbies.

Blaidd Mathúin

Apr 12, 2022

Backwards Floorplan from the one I am used to. But still a great place!

Aina Boykin

Aug 10, 2021

They have a really big problem with racially profiling their customers. I've personally been profiled on more than 4 different occasions. I have complained to management and to head quarters with no real results. I got an apology and a $25 gift card, but it still continues. I went in the store on 8/9 @ 9am to exchange and item. After letting Ariana know, she proceeded to walk me to the aisle. I let her know I knew where to find the product but she remained silent and walked me back. Once at the aisle, she stood over me making me feel very uncomfortable. I let her know I didn't need help finding the item but she continued hovering. I felt so uncomfortable, I gave her the item I wanted to exchange and the new item (she had both items in her hands). She continued standing there until I asked was she going to follow me also while I shopped. (I had let her know more than 4 times I didn't need her help) She left after I made the comment. When I got to the register, I let her know that it wasn't ok what she did. After refunding me for the item, I was so angry, I left without paying for the new item. When I got home, I realized I didn't pay for the new item. I called the store to let them know what happened and I returned to pay for the item. (Because I'm no thief) I'm a long time Michael's customer and I shouldn't feel uncomfortable when I'm shopping in the store. This is just one incident, I have been followed (employee was in next aisle) all the way to the register after being given a product. All the staff needs to be retrained. 8/9 The managers Danny & Alexa told me that's standard procedure on returns. 8/9 Ariana said she was just trying to be helpful. If a person says no thank you 4x your doing to much. 8/10 The manager Lilly seemed annoyed I was complaining.

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Sep 2, 2022
Caitlin Gallagher | Sep 2, 2021

Masks required, appropriate spacing, each register card reader is full sanitized between each transaction! I felt relieved, comfortable, and proud!

Do you accept competitors coupons?

janet cote | Sep 2, 2021
Michael Kleban | Sep 2, 2021

COMPETITOR COUPON POLICY* Effective 3/27/2020, we will no longer accept any competitor coupons. This policy is subject to change without notice.

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