Shoe Dept. Encore

Category: Shoe store

Address: 155 Dorset St University Mall, Ste B11-B12, South Burlington, VT 05403, USA

Phone: +18028635616

Opening hours

Sunday: 10AM–5PM

Monday: 10AM–5PM

Tuesday: 10AM–5PM

Wednesday: 10AM–5PM

Thursday: 10AM–5PM

Friday: 10AM–5PM

Saturday: 10AM–5PM

Reviews

william richards

Jul 23, 2022

Shopped here 2 x. Same experience. Couldn't locate my account to apply my points or redeem. Shoe's wore out in 30 days. RBX. Staff not helpful.

Kathryn Locke

May 28, 2022

Horrible customer service. The guy at the register was SO rude!! I asked that since the shoe I was buy was scuffed up because it was the display model, if I could get a discount. He told me that if I didn't want scuffed up shoes that these leather boots weren't the shoes for me, then proceeds to dig his fingernail into the toe of the boot to prove that they scuff. Was not impressed with the arrogance of this man.

Rick Rocha

Feb 9, 2022

Always loved this place. Found some great skateboarding shoes for a better price than Amazon!

Kayla Wisell

Jun 9, 2019

Clean store, a lot of great brands (Merrells, Columbia, Nike etc.) We went in for hiking shoes and found what we were looking for at great prices compared to other stores in the mall for the same thing. It was clean, no boxes or stray shoes all over the place... the girls that were working were very helpful! Just dont go in with Large bills. Apparently they cant break them.

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 26, 2022
Shoe Dept. Encore | Aug 26, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 26, 2022
Shoe Dept. Encore | Aug 26, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Aug 26, 2022
Shoe Dept. Encore | Aug 26, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Hey, can I return the shoes without their box ?

Anno Ingabire | Sep 2, 2021
C.C | Sep 2, 2021

Yes but need receipt and there can be no scuffs or marks of wear tear on shoes

Do you stock sandals

Norm shaw | Sep 2, 2020
Tina Miller | Sep 2, 2020

Yes they have lots of sandals guys kids and girls/woman

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