Florida Spine Institute

J DiStefano

New to this practice. I met with the Doctor once so far. I saw the PA once. I must say so far, I am not impressed. Wait times have been long both times. If you are more than fifteen minutes late, they won't see you. I waited an hour both times. Visit 3 better wait time but saw a different PA this time. That is 3 visits and 3 different Healthcare providers. I feel myself about to be lost in a shuffle again already. I did get my trigger points this time. Wow I am just beside myself. I went for my visit. I said my old meds are not working g much anymore. They gave me a low dose of another med which is not working. I called and was told to come in today. I went in and saw the PA once again. So if I have a problem, I still don't see the doctor. I get told that there are no other options for me. What else could I do I went back to the old med. The ither problem is when they faxed them to the pharmacy. They will not met me get the new script until the end if the month. After when my original appointment was scheduled. Why am I being forced to suffer for the rest of the month. I now considering returning to alcohol thanks to this office. What choice do I have now???? Ty so much Florida Spine Institute!! Appreciate all your amazing help. You are now given a 1 star. I am sure you do not care.

S. Dunn

Alana was rude threw my ID and insurance card. Refused to provide her name to report her behavior. Would not have stayed for the appointment if the other office staff member kelisha wasn't so kind and helpful. Would not recommend this practice.

Amanda Schwartzkopf

I was trying to schedule a new employee appointment. The process to schedule the appointment was not a problem and they had openings within a week from the date that I scheduled. The problem became when the facility was verifying my insurance. On multiple occasions, they contacted my insurance company who told them I was not covered, however when I contacted my insurance, providing reference numbers that I was in network, they became rude and condescending not willing to help at all. Bianca did not return my phone call until I send a formal letter to them showing that per my insurance company, that I was covered. When she did return my call, her voicemail was very rude/condescending. I returned her call just a few minutes ago, thinking maybe she was just having a bad day. However that attitude continued, treating me like a 3 year old. My insurance company even provided me with a direct phone number for provider services to help them which Bianca informed me again, that it was the incorrect phone number and I would still have to be listed as self pay. Please be careful when you work with this organization.

Apache 2018

A amazing place , we all have our different experiences with the health care system . but in my opinion Florida spine is top notch . I had surgery performed by Dr . webb and my before and after surgery with Dr. Hanna . they turned my life around . although I still have limitations . the overall care and expertise from the Florida spine team are the best in what they do. they can't make everyone 100 percent , I think they do the very best they can . each and every day . that's all we should expect